Shipping policy

Shipping, Delivery & Lead Times

The MWS fulfillment process is designed to be intentional, well-coordinated, and handled with care. Estimated lead times by Component are as follows. The High Tech Health Transcend TRS-3 typically ships within four (4) to eight (8) weeks from Payment Confirmation. BlueCube cold plunge systems — manufactured in Redmond, Oregon — ship fully assembled with standard lead times of three (3) to six (6) weeks, and include complimentary freight shipping within the continental United States. TheraLight red light therapy systems typically arrive within five (5) to seven (7) business days of order placement. For Alternate Sauna selections, lead times vary by manufacturer and model and may range from eight (8) to sixteen (16) weeks.

For complete System purchases, MWS coordinates delivery and installation scheduling across all three Components so that, where logistics permit, all deliveries and the installation appointment occur within the same coordinated window. Clients should anticipate a total lead time of approximately six (6) to twelve (12) weeks from Payment Confirmation for a complete System to be delivered and installed. A specific, updated timeline will be confirmed with each Client upon Payment Confirmation.

The Client is responsible for ensuring the delivery address is accessible to standard freight vehicles and that a responsible adult eighteen (18) years of age or older is present to sign for and inspect all arriving Components. Upon delivery, the Client must immediately inspect all packaging and the visible condition of every Component. Any damage, shortage, or discrepancy must be noted on the delivery receipt at the time of delivery and reported to MWS in writing within twenty-four (24) hours. Risk of loss passes to the Client upon delivery to the designated address.

MWS currently serves clients within the continental United States and the State of Hawaiʻi. Clients in Alaska, US territories, or international locations should contact MWS at info@meridian.luxury to discuss availability and any applicable freight surcharges.