MERIDIAN PRIORITY CONCIERGE
MERIDIAN PRIORITY CONCIERGE
Exclusive concierge support reserved for MERIDIAN clients.
WHAT IS PRIORITY CONCIERGE
PERSONALIZED SUPPORT THAT CONTINUES INTO OWNERSHIP.
MERIDIAN Priority Concierge is our ongoing ownership program, thoughtfully created to give every client a single, trusted point of contact for your luxury wellness system.
It's the assurance of a familiar voice, ready whenever you need it.
Every MERIDIAN system includes a full year of Priority Concierge, with the option to renew annually for uninterrupted care.
WHAT IS PRIORITY CONCIERGE
Personalized Support That Continues Throughout Your Ownership Experience
MERIDIAN Priority Concierge is our ongoing ownership program, thoughtfully created to give every client a single, trusted point of contact for your luxury wellness system.
It's the assurance of a familiar voice, ready whenever you need it.
Every MERIDIAN system includes a full year of Priority Concierge, with the option to renew annually for uninterrupted care.
YOUR INVESTMENT IS OUR PRIORITY
THE CARE BEHIND YOUR SYSTEM SHOULDN'T END WITH INSTALLATION.
A MERIDIAN System is a significant investment in your home, your wellness, and the way you choose to live. We believe that investment deserves the same level of attention throughout ownership that went into selecting and bringing it into your home.
MERIDIAN Priority Concierge preserves something increasingly valuable after a purchase: CONTINUITY. Your system, its components, manufacturers, documentation, and history are already known to us. When something requires attention, you're not starting over with someone unfamiliar with what you own.
WHY THIS MATTERS
Your Time Shouldn't Become The Cost Of Ownership
Instead of navigating manufacturers, warranties, service needs, or replacement parts on your own, you simply return to us.
We already know your system intimately—its components, its history, and the experience it was designed to deliver—so we can anticipate what comes next and coordinate it seamlessly on your behalf.
WHAT'S INCLUDED
Every Detail, Completely Handled.
WARRANTY REGISTRATION
SERVICE ONE
Every covered component is registered with its manufacturer on your behalf at the time of delivery — correctly, completely, and on time. Not a single form requires your attention.
(*Unless more information is necessary)
WARRANTY CLAIMS SUPPORT & MANUFACTURER ADVOCACY
SERVICE TWO
If a claim is ever needed, MERIDIAN initiates it, manages every manufacturer communication, and advocates directly on your behalf until it's resolved.
You're never on hold. You're never repeating yourself. You're simply informed of the outcome.
PARTS RECALLS AND SAFETY NOTIFICATIONS
SERVICE THREE
MERIDIAN monitors all manufacturer communications for recalls, safety notices, and required corrective actions affecting your system.
If something requires attention, you're notified immediately — and we handle everything that follows. Before you ever have to wonder whether something is being addressed, it already is.
EXTENDED WARRANTY ENROLLMENT
SERVICE FOUR
Manufacturer extended warranty programs have windows, requirements, and deadlines.
MERIDIAN tracks all of them for your covered components and ensures no opportunity for additional protection is ever missed.
SYSTEM TRANSFER SUPPORT
SERVICE FIVE
Relocating? MERIDIAN coordinates all warranty transfer documentation and manufacturer notifications on your behalf — protecting your coverage through every transition your life brings.
ANNUAL DEDICATED REVIEW
SERVICE SIX
Once a year, a real conversation with the MERIDIAN team. We review your system, address any questions, confirm all documentation is current, and ensure everything continues to support you exactly as intended.
It's also an opportunity to get ahead of anything before it ever requires your attention.
PROACTIVE PRODUCT & UPGRADE NOTIFICATIONS
SERVICE SEVEN
When something meaningful changes — an upgrade, an improved model, a significant product development — you hear it from us first.
ALWAYS INFORMED. Always ahead of it. Never caught off guard.
PRIORITY ACCESS & RESPONSE
SERVICE EIGHT
Direct access to the MERIDIAN team throughout your coverage period. Our response commitment is 1 to 2 business hours or less — because when something needs attention, waiting isn't part of The MERIDIAN Standard.
OWNERSHIP DOCUMENTATION MANAGEMENT
SERVICE NINE
Every invoice, every order confirmation, every user manual, every warranty, every registration confirmation, every piece of manufacturer documentation — organized, current, and available the moment it's needed.
You'll never search for any of it. You'll never wonder if it was done. It was.
WHAT'S NOT INCLUDED
Services that fall outside the scope of Priority Concierge
NO Monthly replacements
WE DO NOT HANDLE Recurring consumable shipments — replacement filters, cleaning products, chemical treatments, or maintenance supplies. These are available directly through each manufacturer's authorized channels.
WE DO - however - assist and mediate any unforeseen issues with the component manufacturer.
NO Technical Repair or Servicing
WE DO NOT HANDLE technical repair, in-home servicing, or hands-on troubleshooting of any kind. If a component requires a physical repair, MERIDIAN will advocate on your behalf through the appropriate manufacturer warranty or service channel — but we don't dispatch technicians, source independent repair contractors, or perform any hands-on service ourselves.
WE DO ensure the right people are handling it, and that you're never left navigating that process alone.
NO Additional Contractor Coordination
WE DO NOT HANDLE site preparation or additional contractor coordination beyond what's already built into your MERIDIAN installation process.
WE DO work directly with you to confirm your space is ready — but any modifications, construction, or preparation work required prior to that point falls outside the scope of Priority Concierge Protection.
NO Medical Advice or Therapeutic Guidance
WE DO NOT HANDLE medical advice, therapeutic guidance, or treatment recommendations of any kind.
WE DO curate and deliver clinical-grade wellness systems supported by extensive published research — but we are not a medical provider, and nothing within this service should be interpreted as medical counsel.
For questions about how your system supports your specific health needs, we always recommend consulting a qualified healthcare professional.
NO Warranty Guarantee or Approval
WE DO NOT guarantee specific warranty outcomes, replacement approvals, or manufacturer response timelines. Those decisions remain with the manufacturer.
WE DO guarantee you'll never navigate any of them alone — and you'll never have to carry the stress of figuring out what comes next.
OUR CLIENT COMMITMENT
Once Confirmed, Always a Meridian Client
We're that team. And through MERIDIAN Priority Concierge, we remain your advocate, your go-between, and your first call — for every question, every claim, and every moment of ownership that's better handled when someone is already in your corner.
Private Consultations,
by appointment
Speak with a MERIDIAN System Concierge about your goals, your space, and your installation timeline.