Refund policy

Cancellations, Returns & Refunds

Cancellation Grace Period. Clients who wish to cancel their order following receipt of Payment Confirmation have a seventy-two (72) hour cancellation window measured from the time of written Payment Confirmation. MWS will make every reasonable effort to accommodate cancellations received within this window; however, MWS cannot guarantee that all Components can be cancelled, as certain manufacturers may initiate production or shipment immediately upon order receipt. The Client will be promptly notified of which, if any, Components could not be cancelled.

MWS Service Fee on All Cancellations. In the event of any cancellation — whether within or after the seventy-two (72) hour window — MWS will withhold a three and one-half percent (3.5%) service fee from the total amount paid. This fee reflects MWS’s coordination, administrative, and processing costs and is non-negotiable and non-refundable. MWS will waive this fee as a one-time courtesy if and only if the cancelling Client executes a new Purchase Agreement for a complete System of equal or greater value within thirty (30) calendar days of the original cancellation date.

Cancellation After Shipment. If any Component has entered active transit at the time a cancellation request is received, MWS will assess its standard 3.5% service fee independently on each Component that must be returned after having shipped, in addition to any applicable manufacturer restocking fees and non-refundable freight costs. The Client must refuse delivery of any in-transit Component for it to be eligible for return. Acceptance of delivery after a cancellation request removes that Component from return eligibility.

Manufacturer Restocking Fees. High Tech Health International permits returns within thirty (30) days of delivery in new, unassembled condition in original packaging, with actual return shipping costs deducted. BlueCube assesses a twenty-five percent (25%) restocking fee on all standard returned units; custom-built BlueCube units are non-refundable under any circumstances. TheraLight assesses a twenty-five percent (25%) restocking fee on all approved returns, plus freight and physical removal costs; TheraLight will not accept returns after ninety (90) days from the original purchase date. All manufacturer restocking fees are the Client’s sole financial responsibility.

No Returns on Installed Products. Once any Component has been assembled, installed, connected, powered, or placed in its intended operational position, that Component is considered used and is ineligible for return or refund, except in the case of a confirmed manufacturer defect covered under the applicable manufacturer warranty.

Custom & Special-Order Components. Any Component ordered in a custom configuration, finish, size, color, or specification at the Client’s specific request is non-returnable and non-refundable once the order has been placed with the manufacturer, under any circumstances.