Legal & Compliance

MERIDIAN WELLNESS SYSTEMS

A Division of Meridian Pacifica Holdings LLC

Effective Date: July 1, 2026 | Last Revised: June 12, 2026

Website: https://meridian.luxury | General: info@meridian.luxury | Concierge: concierge@meridian.luxury | Support: support@meridian.luxury
Toll-Free: 1 (888) 768–5870 | Direct: 1 (808) 855–6505 | Hours: Monday–Friday, 6:00 AM–6:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765 | Governing Jurisdiction: State of Hawaiʻi, County of Kauaʻi

This document suite constitutes the complete legal framework governing your relationship with Meridian Wellness Systems. It contains five documents: a Medical & Health Disclaimer, Terms & Conditions of Sale, Privacy Policy, Cookie Policy, and Accessibility Statement. Please read each document carefully and in full. If you have any questions before signing the Purchase Agreement, our team is available and there is no rush. Every engagement with Meridian Wellness Systems is intentional, well-coordinated, and handled with care.

TABLE OF CONTENTS

  • Document I — Medical & Health Disclaimer
  • Document II — Terms & Conditions of Sale
  • Document III — Privacy Policy
  • Document IV — Cookie Policy
  • Document V — Accessibility Statement

DOCUMENT I

MEDICAL & HEALTH DISCLAIMER

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Nature of Our Services

Meridian Wellness Systems is a curated wellness environment advisory and product company operating as a division of Meridian Pacifica Holdings LLC. We research, select, recommend, coordinate, and facilitate the delivery and professional installation of complete in-home wellness systems — including infrared saunas, traditional steam saunas, hybrid saunas, cold plunge systems, and red light therapy beds. We are not a medical practice, a healthcare provider, a licensed clinical facility, a physical therapist, or a manufacturer of any medical device.

Nothing on our website, in our marketing materials, in our client communications, or in any documentation we produce constitutes medical advice, clinical diagnosis, a treatment protocol, or a substitute for the guidance of a licensed physician or qualified healthcare professional. Our Wellness Environment Assessments are proprietary matching tools designed to align you with the appropriate system configuration for your goals, space, and lifestyle — they are not medical evaluations, health screenings, or clinical assessments of any kind. Our Concierge team members are not doctors, nurses, or licensed healthcare professionals.

2. What We Do — And What We Do Not Do

Meridian Wellness Systems provides wellness environment advisory services. Specifically, we recommend which wellness system best suits your stated needs and circumstances; we provide technical specifications and performance data for all products in our curated lineup; we advise on installation requirements, electrical infrastructure, and space planning; we offer information about peer-reviewed scientific research on wellness modalities including red light therapy, infrared sauna use, and cold water immersion; and we support your wellness environment through our coordination and Concierge services.

We do not provide medical advice, medical diagnosis, or medical treatment. We do not provide health recommendations in a clinical sense, dietary guidance, or therapeutic protocols. Our assessments are not medical evaluations or medical screenings. Our recommendations are not alternatives to professional medical care, and nothing we provide should be treated as such.

3. No Medical Claims

The wellness products curated and offered by Meridian Wellness Systems are not intended to diagnose, treat, cure, prevent, or mitigate any disease, medical condition, or health disorder. These statements have not been evaluated by the U.S. Food and Drug Administration or any equivalent regulatory body in your jurisdiction, except where specific products carry independent regulatory designations as described in Section 5 below.

While scientific literature and peer-reviewed research support a range of physiological and psychological associations with infrared heat therapy, cold water immersion, and photobiomodulation, Meridian Wellness Systems makes no guarantee — expressed or implied — that any individual client will experience any specific health outcome, performance improvement, or wellness benefit. All product descriptions, benefit statements, and research references presented on our website or in our materials are provided for general informational and educational purposes only and must not be interpreted as clinical promises, individualized medical recommendations, or guarantees of results.

4. Consult Your Physician Before Use

Prior to using any product included in a Meridian Wellness Systems package, you are strongly encouraged — and in certain circumstances medically required — to consult with a licensed physician or qualified healthcare professional. This consultation is particularly important, and in many cases essential, if you have or suspect you may have any of the following conditions:

  • Cardiovascular disease, a history of myocardial infarction, or heart arrhythmia
  • Hypertension or hypotension
  • Diabetes or metabolic disorders
  • Pregnancy, the possibility of pregnancy, or current breastfeeding
  • An implanted pacemaker, defibrillator, or other electronic medical device
  • A history of seizures, photosensitive epilepsy, or neurological conditions
  • Eye conditions, light sensitivity disorders, or a history of ocular pathology
  • Skin disorders, photosensitivity, or active use of photosensitizing medications
  • Kidney disease or impaired circulation
  • Multiple Sclerosis or other autoimmune conditions
  • Recent surgical procedures, open wounds, or medical implants
  • Thyroid conditions or hormonal disorders
  • Raynaud’s syndrome or cold hypersensitivity
  • Any prescription medication affecting thermoregulation, blood pressure, circulation, or sensitivity to light or cold
  • Any chronic or acute condition for which heat, cold, or light exposure may present a risk

You are solely responsible for determining your fitness to use any product included in your Meridian Wellness Systems purchase. Meridian Wellness Systems provides no medical screening, health evaluation, or fitness determination of any kind.

5. FDA & Regulatory Status of Products

Certain products within Meridian Wellness Systems packages carry specific regulatory designations that clients should be aware of. The TheraLight 360i, TheraLight 360, and TheraLight FIT full-body red light therapy systems are FDA-registered, Health Canada-approved, and ISO 13485-certified photobiomodulation devices. These regulatory designations reflect the device’s compliance with applicable safety and manufacturing standards; they do not constitute FDA approval of specific health claims or therapeutic outcomes.

All infrared saunas, traditional steam saunas, hybrid saunas, and cold plunge systems included in MWS offerings are consumer wellness and lifestyle products and are not classified as FDA-regulated medical devices. All products in the MWS lineup comply with applicable regulations for consumer wellness equipment. Clients should review all regulatory and safety documentation accompanying each product and consult with their healthcare provider regarding intended use.

6. Individual Results Vary

Results and experiences from using any product in a Meridian Wellness Systems package vary significantly between individuals. They depend upon a broad range of personal factors including — but not limited to — current health status, age, body composition, frequency and duration of use, pre-existing conditions, fitness level, hydration, genetics, lifestyle habits, and overall medical history. No specific outcome, physiological change, performance enhancement, or wellness improvement is guaranteed by Meridian Wellness Systems or by any manufacturer whose products appear within our offerings.

7. Children & Minors

All Meridian Wellness Systems products and services are intended exclusively for adults aged eighteen (18) years and older. No individual under the age of eighteen should use any sauna, cold plunge system, or red light therapy device included in a Meridian Wellness Systems package without explicit written medical clearance and continuous adult supervision. The physiological demands of heat immersion, cold water immersion at therapeutic temperatures, and high-intensity photobiomodulation are significant and are not appropriate for unsupervised minor use under any circumstances.

8. Emergency Procedures

If you or any user of a Meridian Wellness Systems product experiences chest pain, shortness of breath, difficulty breathing, sudden dizziness, nausea, fainting, loss of consciousness, extreme disorientation, cardiac distress, uncontrollable shivering, or any other symptom suggesting a medical emergency during or following product use — exit the device immediately, move to a safe position, and contact emergency medical services by dialing 9-1-1 without delay. Do not continue any session in the presence of any symptom that may indicate a medical emergency.

9. Acknowledgment

By purchasing a Meridian Wellness Systems product and using any component thereof, you acknowledge that you have read and fully understood this Medical & Health Disclaimer, that you accept complete personal responsibility for your use of all products in your system, and that you agree to consult a licensed healthcare professional prior to beginning any wellness regimen involving your Meridian Wellness Systems components.

DOCUMENT II

TERMS & CONDITIONS OF SALE

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

Section 1 — Acceptance of Terms

By accessing or using the Meridian Wellness Systems website at https://meridian.luxury, completing the MWS Systems Assessment, submitting a contact inquiry, executing a Purchase Agreement, signing the Assumption of Risk & Liability Waiver, or remitting payment to MWS, you — referred to throughout as “Client,” “Purchaser,” or “you” — agree to be fully and legally bound by these Terms and Conditions of Sale in their entirety.

These Terms, together with the Medical & Health Disclaimer, Privacy Policy, Cookie Policy, Accessibility Statement, and Assumption of Risk & Liability Waiver, constitute the complete and binding legal agreement between you and Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC. If you do not agree to any provision of these Terms, you must not proceed with a purchase or provide payment to MWS.

These Terms supersede all prior verbal representations, informal communications, promotional materials, and any prior versions of these Terms, unless otherwise stated in a written amendment executed by an authorized representative of MWS. MWS reserves the right to amend these Terms at any time. Amendments become effective upon posting to https://meridian.luxury or upon written notice to clients with active or pending orders. It is the Client’s responsibility to review the current Terms prior to completing any transaction.

Section 2 — Definitions

The following definitions apply throughout all documents in this legal package.

“Meridian Wellness Systems,” “MWS,” “we,” “us,” or “our” refers to the company operating under the name Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC, its principals, team members, representatives, and authorized agents.

“Client,” “Purchaser,” “Customer,” or “you” refers to the individual or entity who completes a Systems Assessment, submits a contact inquiry, signs a Purchase Agreement, or purchases any System or Component from MWS.

“System” refers to a complete Meridian Wellness Systems package comprising an infrared sauna or approved Alternate Sauna, a cold plunge unit, and a red light therapy bed, as designated by tier — Elevation, Activation, or Immersion.

“Component” or “Individual Component” refers to any single item purchased from MWS independently of a complete System — including any standalone sauna, cold plunge unit, or red light therapy bed.

“Alternate Sauna” refers to any traditional indoor, traditional outdoor, hybrid indoor, or hybrid outdoor sauna offered by MWS outside of the primary HTH Transcend TRS-3 infrared sauna lineup, available for Clients with specific spatial, aesthetic, or functional requirements as confirmed in writing by MWS.

“Manufacturer” refers to the original brand producing a specific Component, including but not limited to High Tech Health International, BlueCube, TheraLight (distributed through Aspen Live Well), Harvia, Finnleo, Thermasol, Finnish Sauna Builders, SaunaLife, Saunasnet, Almost Heaven Saunas, Sun Home, and any other manufacturer whose products appear within the MWS lineup.

“153install” or “Installation Partner” refers to Install by 153 (also operating as Complete2Install), the exclusive authorized third-party installation service engaged by MWS for sauna assembly and installation coordination.

“Purchase Agreement” refers to the signed written agreement between the Client and MWS specifying the purchased System or Components, the total purchase price, and all material transaction terms.

“Payment Confirmation” refers to MWS’s written confirmation that full payment has been received, verified, and cleared — which initiates the procurement and logistics process on the Client’s behalf.

“Assessment” or “Systems Assessment” refers to the MWS proprietary intake questionnaire designed to match prospective clients with the appropriate system tier and configuration based on stated goals, space requirements, lifestyle, and investment level. The Assessment is not a medical evaluation, health screening, or clinical assessment of any kind.

“MERIDIAN Priority Concierge” refers to the optional post-purchase protection and support service offered by MWS, providing ongoing warranty liaison, claim support, replacement coordination, and long-term client support for each Component for which the service has been activated.

Section 3 — Systems Assessment & Client Qualification

MWS operates a curated, intentional, client-specific engagement model. All prospective clients are required to complete the MWS Systems Assessment prior to the initiation of any Purchase Agreement. The Systems Assessment is a proprietary intake process designed to ensure that each Client is properly aligned with the correct System tier and Component configuration for their goals, space requirements, lifestyle, and investment level.

Completion of the Systems Assessment does not constitute a Purchase Agreement, a reservation of any specific product, a guarantee of service, or a commitment by MWS to enter into a transaction. MWS personally reviews every Systems Assessment submission and reserves the right, at its sole discretion, to determine whether a prospective Client is an appropriate fit for the Meridian Wellness Systems model. MWS may decline to proceed with any prospective Client for any lawful reason and is under no obligation to disclose the basis for such determination.

By completing the Systems Assessment, you consent to contact from the MWS Concierge team via email, phone, or text message (standard SMS rates may apply) to discuss your results, recommendations, and next steps. MWS will follow up within approximately twenty-four (24) business hours of Assessment submission.

Section 4 — Product Descriptions, System Components & Alternate Sauna Options

MWS curates and coordinates complete in-home wellness systems and Individual Components from a selection of premium, thoroughly vetted manufacturers. The current primary System lineup is as follows.

Elevation System — Tier 1: The Elevation System is MWS’s ultra-premium offering. Primary Components are the High Tech Health Transcend TRS-3 Smart Sauna (three-person indoor infrared); the BlueCube C3 Cold Plunge (RiverMode™ flow technology, 72" tub options, 14-gauge 316 marine-grade stainless steel, temperature range 37°F–70°F, manufactured in Redmond, Oregon); and the TheraLight 360i Full-Body Red Light Therapy System (48,000 GaAlAs LEDs, 165 mW/cm² irradiance, four independently controlled wavelengths at 633 nm, 810 nm, 850 nm, and 940 nm, integrated PEMF, pulsing 1–5,000 Hz, JBL sound, FDA-registered, Health Canada-approved, ISO 13485-certified, 240 V / 30 A).

Activation System — Tier 2: The Activation System is MWS’s premium second-tier offering. Primary Components are the High Tech Health Transcend TRS-3 Smart Sauna; the BlueCube C2 Cold Plunge (RiverMode™ flow technology, 54" or 60" tub options, 14-gauge 316 marine-grade stainless steel, temperature range 37°F–70°F); and the TheraLight 360 Full-Body Red Light Therapy System (48,000 GaAlAs LEDs, 165 mW/cm² irradiance, four independently controlled wavelengths at 633 nm, 810 nm, 850 nm, and 940 nm, pulsing 1–5,000 Hz, FDA-registered, Health Canada-approved, ISO 13485-certified).

Immersion System — Tier 3: The Immersion System is MWS’s entry-luxury offering. Primary Components are the High Tech Health Transcend TRS-3 Smart Sauna; the BlueCube C1 Cold Plunge (60" tub, 14-gauge 316 marine-grade stainless steel, temperature range 37°F–70°F, 18 GPM constant circulation, 20-micron filtration with ozone sanitation, 110/120 V / 20 A dedicated circuit); and the TheraLight FIT Full-Body Red Light Therapy System (28,480 GaAlAs LEDs, 100 mW/cm² irradiance, 60 J/cm² clinical dose in 10 minutes, four independently controlled wavelengths, pulsing 0–5,000 Hz, FDA-registered, Health Canada-approved, ISO 13485-certified, 110 V / 20 A standard outlet).

For Clients with specific spatial requirements, aesthetic preferences, or functional needs, MWS maintains a curated selection of pre-vetted Alternate Sauna options across all tiers, including traditional indoor, traditional outdoor, hybrid infrared-steam, and outdoor infrared configurations. Alternate sauna selections are confirmed in writing prior to inclusion in any Purchase Agreement. All pricing listed is subject to confirmation at the time of the Client’s quote. Custom System configurations outside the standard tiers are available upon request.

MWS makes every reasonable effort to ensure that all product descriptions, specifications, and representations in our materials are accurate and current at the time of presentation. Manufacturers may update specifications, materials, dimensions, features, and pricing without prior notice to MWS. MWS shall not be held liable for specification changes made by manufacturers after the execution of a Purchase Agreement, provided that such changes do not materially affect the core function or performance of the product as represented to the Client.

Section 5 — Pricing, Payment & Fees

Pricing Philosophy. Meridian Wellness Systems does not offer discounts, promotional pricing, price matching, coupon codes, referral credits, or any form of price reduction on any System or Individual Component, at any time, for any reason. All pricing is presented in United States Dollars (USD). System pricing incorporates all MWS coordination, curation, and service fees. Taxes and MWS service fees are included in the final pricing for complete Systems. Clients purchasing Individual Components outside of a complete System are responsible for applicable taxes as described below.

Full Payment Requirement. MWS does not accept deposits, partial payments, or installment arrangements in lieu of full payment. The complete purchase price of the selected System or Individual Component — as confirmed in the executed Purchase Agreement — is due and payable in full within five (5) business days of the Client’s execution of both the Purchase Agreement and the Assumption of Risk & Liability Waiver. MWS will not initiate any order with any manufacturer, supplier, or Installation Partner until full payment has been received, verified, and confirmed in writing.

Payment Window. If a Client is unable to remit full payment within the initial five (5) business day window, MWS will extend a thirty (30) calendar day grace period from the date of Purchase Agreement execution. Any partial payments made during this grace period are accepted in good faith and will be held by MWS pending receipt of the remaining balance. If full payment is not received within the thirty (30) calendar day window, the Purchase Agreement is considered void and all partial payments will be returned within five (5) to seven (7) business days, less MWS’s standard three and one-half percent (3.5%) service fee, which reflects administrative, coordination, and processing costs incurred during the engagement.

Preferred Payment Method. MWS’s strongly preferred payment method is direct bank wire transfer or ACH electronic funds transfer. These methods carry no transaction surcharge from MWS. Wire transfer and ACH instructions are provided directly to the Client upon execution of the Purchase Agreement.

Credit Card Payments. MWS accepts Visa, Mastercard, Discover, and American Express. All credit card transactions carry merchant processing fees that are the sole financial responsibility of the Client. These fees will be calculated, disclosed, and presented as a line item on the final invoice prior to processing. By general reference, processing fees for MWS transactions may range from approximately five hundred dollars ($500) to five thousand dollars ($5,000) or more depending on the total purchase price and card network used.

Taxes — Complete Systems. All applicable taxes and MWS service fees are incorporated into the final pricing for complete Elevation, Activation, and Immersion System packages.

Taxes — Individual Components. Clients purchasing Individual Components outside of a complete System package are responsible for all applicable federal, state, and local sales taxes on those components, presented as a separate line item on the invoice.

Section 6 — Order Process & Payment Confirmation

Upon receipt of a completed and approved Systems Assessment, MWS will contact the Client to discuss System selection, Alternate Sauna options if applicable, space requirements, electrical readiness, and installation logistics. No Purchase Agreement will be presented until MWS has confirmed the Client’s alignment with the selected System or Component configuration. No order is placed with any manufacturer until the Client has executed both the Purchase Agreement and the Assumption of Risk & Liability Waiver and full payment has been received and confirmed.

Upon receipt and verification of full payment, MWS will issue a written Payment Confirmation. This document marks the official initiation of the MWS fulfillment process. The Client is responsible for reviewing the Purchase Agreement and Payment Confirmation promptly and notifying MWS of any discrepancies within two (2) business days of receipt.

Section 7 — Shipping, Delivery & Lead Times

The MWS fulfillment process is designed to be intentional, well-coordinated, and handled with care. Estimated lead times by Component are as follows. The High Tech Health Transcend TRS-3 typically ships within four (4) to eight (8) weeks from Payment Confirmation. BlueCube cold plunge systems — manufactured in Redmond, Oregon — ship fully assembled with standard lead times of three (3) to six (6) weeks, and include complimentary freight shipping within the continental United States. TheraLight red light therapy systems typically arrive within five (5) to seven (7) business days of order placement. For Alternate Sauna selections, lead times vary by manufacturer and model and may range from eight (8) to sixteen (16) weeks.

For complete System purchases, MWS coordinates delivery and installation scheduling across all three Components so that, where logistics permit, all deliveries and the installation appointment occur within the same coordinated window. Clients should anticipate a total lead time of approximately six (6) to twelve (12) weeks from Payment Confirmation for a complete System to be delivered and installed. A specific, updated timeline will be confirmed with each Client upon Payment Confirmation.

The Client is responsible for ensuring the delivery address is accessible to standard freight vehicles and that a responsible adult eighteen (18) years of age or older is present to sign for and inspect all arriving Components. Upon delivery, the Client must immediately inspect all packaging and the visible condition of every Component. Any damage, shortage, or discrepancy must be noted on the delivery receipt at the time of delivery and reported to MWS in writing within twenty-four (24) hours. Risk of loss passes to the Client upon delivery to the designated address.

MWS currently serves clients within the continental United States and the State of Hawaiʻi. Clients in Alaska, US territories, or international locations should contact MWS at info@meridian.luxury to discuss availability and any applicable freight surcharges.

Section 8 — Installation

MWS has engaged 153install (Install by 153 / Complete2Install) as its primary authorized installation service partner for the professional assembly and placement of sauna Components. 153install is the exclusive authorized North American installer for High Tech Health International saunas. Installation services include in-home delivery, professional panel-by-panel assembly and structural setup, internal wiring harness connection and control panel configuration, test operation of the assembled unit, and removal of all packaging materials.

TheraLight red light therapy systems are delivered and placed by carrier or authorized representative, with on-site setup, operational verification, and user orientation provided by TheraLight’s manufacturer service team as part of the delivery and warranty package. All BlueCube cold plunge models arrive fully assembled and palletized; upon placement, the Client or a qualified electrician completes the final electrical hookup, hose union connections, and water fill.

Installation services cover the professional assembly and placement of Components as described and do not include structural modifications to the home, electrical panel upgrades, plumbing installation, permanent anchoring, custom cabinetry integration, or any work outside the defined scope of professional wellness equipment assembly and placement. The Client is solely responsible for ensuring all electrical circuits are installed by a licensed electrician and are fully operational prior to the scheduled Installation Date. If the installation site is not fully prepared on the scheduled Installation Date and a return visit is required, the Client will be responsible for all rescheduling fees and any additional freight or labor costs.

Section 9 — Cancellations, Returns & Refunds

Cancellation Grace Period. Clients who wish to cancel their order following receipt of Payment Confirmation have a seventy-two (72) hour cancellation window measured from the time of written Payment Confirmation. MWS will make every reasonable effort to accommodate cancellations received within this window; however, MWS cannot guarantee that all Components can be cancelled, as certain manufacturers may initiate production or shipment immediately upon order receipt. The Client will be promptly notified of which, if any, Components could not be cancelled.

MWS Service Fee on All Cancellations. In the event of any cancellation — whether within or after the seventy-two (72) hour window — MWS will withhold a three and one-half percent (3.5%) service fee from the total amount paid. This fee reflects MWS’s coordination, administrative, and processing costs and is non-negotiable and non-refundable. MWS will waive this fee as a one-time courtesy if and only if the cancelling Client executes a new Purchase Agreement for a complete System of equal or greater value within thirty (30) calendar days of the original cancellation date.

Cancellation After Shipment. If any Component has entered active transit at the time a cancellation request is received, MWS will assess its standard 3.5% service fee independently on each Component that must be returned after having shipped, in addition to any applicable manufacturer restocking fees and non-refundable freight costs. The Client must refuse delivery of any in-transit Component for it to be eligible for return. Acceptance of delivery after a cancellation request removes that Component from return eligibility.

Manufacturer Restocking Fees. High Tech Health International permits returns within thirty (30) days of delivery in new, unassembled condition in original packaging, with actual return shipping costs deducted. BlueCube assesses a twenty-five percent (25%) restocking fee on all standard returned units; custom-built BlueCube units are non-refundable under any circumstances. TheraLight assesses a twenty-five percent (25%) restocking fee on all approved returns, plus freight and physical removal costs; TheraLight will not accept returns after ninety (90) days from the original purchase date. All manufacturer restocking fees are the Client’s sole financial responsibility.

No Returns on Installed Products. Once any Component has been assembled, installed, connected, powered, or placed in its intended operational position, that Component is considered used and is ineligible for return or refund, except in the case of a confirmed manufacturer defect covered under the applicable manufacturer warranty.

Custom & Special-Order Components. Any Component ordered in a custom configuration, finish, size, color, or specification at the Client’s specific request is non-returnable and non-refundable once the order has been placed with the manufacturer, under any circumstances.

Section 10 — Manufacturer Warranties

Each Component in a Meridian Wellness Systems package carries the warranty of its respective manufacturer. MWS is a coordination and curation company — not a manufacturer — and does not independently warrant any product beyond its service coordination role. Clients are strongly encouraged to obtain, review, and retain all original warranty documentation from each manufacturer at the time of delivery and to register each warranty promptly upon receipt.

The High Tech Health Transcend TRS-3 Smart Sauna carries a five (5) year warranty on the wood structure, infrared heaters, and heating electronics from the date of delivery; the integrated Bluetooth audio system carries a separate one (1) year warranty. The warranty is non-transferable and does not cover normal wear and tear, cosmetic deterioration, damage from misuse, or improper installation.

BlueCube C1, C2 & C3 Cold Plunges carry a three (3) year full residential warranty and a one (1) year full commercial warranty — bumper-to-bumper, covering all labor, return shipping, components, plumbing, electrical, and filtration at no cost to the Client, with no deductibles. An optional five (5) year extended warranty is available. The stainless-steel frame and 14-gauge 316 marine-grade tub carry an independent fifteen (15) year structural warranty. All BlueCube warranties are non-transferable.

The TheraLight 360i carries a five (5) year system warranty plus an industry-exclusive lifetime LED warranty covering replacement of any failed light-emitting diodes for the life of the unit for the original purchaser. The TheraLight 360 carries the same five (5) year system warranty and lifetime LED warranty. The TheraLight FIT carries a three (3) year system warranty plus the same lifetime LED warranty. All TheraLight warranties extend only to the original purchaser; warranty transfer requires written approval and formal recertification review by TheraLight. Any approved return is subject to a twenty-five percent (25%) restocking fee plus freight and bed removal costs.

Warranty terms for Alternate Sauna selections vary by manufacturer and will be provided in writing at the time of alternate sauna selection and confirmed at delivery. All warranty claims for Components without an active MERIDIAN Priority Concierge enrollment are managed directly between the Client and the applicable manufacturer.

Section 11 — MERIDIAN Priority Concierge

MERIDIAN Priority Concierge is MWS’s optional post-purchase protection and support service, available for each individual Component in a Client’s System. It is not included in the price of any System or Individual Component and must be enrolled in separately for each Component the Client wishes to cover.

For each enrolled Component, MWS serves as the Client’s personal liaison for all warranty communications, defect reports, replacement coordination, extended warranty enrollment, and manufacturer service interactions. MWS initiates warranty claims on the Client’s behalf, manages all manufacturer communications throughout the resolution process, coordinates any required component replacement or service visits, and keeps the Client informed at every step.

Enrollment Window. MERIDIAN Priority Concierge may be added to any Component at the time of purchase or at any time within three hundred sixty-five (365) calendar days of that Component’s confirmed order placement date. After 365 days, enrollment closes permanently. No exceptions.

Pricing — Complete System Coverage:

  • Standard Enrollment (within 90 days of confirmed order placement): $2,000 for the initial two (2) year term; $1,000 per year annual renewal thereafter.
  • Late Enrollment (91–365 days): $3,000 for the initial two (2) year term; $1,000 per year annual renewal thereafter.

Pricing — Individual Component Coverage (per component):

  • Standard Enrollment (within 90 days): $850 per component for the initial two (2) year term; $500 per component per year annual renewal thereafter.
  • Late Enrollment (91–365 days): $1,000 per component for the initial two (2) year term; $500 per component per year annual renewal thereafter.

Annual renewal invoices will be issued at least thirty (30) days before each renewal date. The Client must notify MWS in writing prior to the renewal date to cancel. Clients have a ninety (90) day window from the conclusion of the current coverage term to renew at standard rates; late renewal pricing applies after this window. MERIDIAN Priority Concierge enrollment fees are non-refundable once activated and confirmed by MWS. No partial or pro-rated refund will be issued for early cancellation except in the limited circumstance where MWS is demonstrably unable to perform its obligations due to a cause within MWS’s direct control that is not cured within thirty (30) calendar days of written notice.

Clients who do not activate MERIDIAN Priority Concierge for a given Component are solely responsible for managing all warranty claims, defect reports, and manufacturer service communications for that Component directly with the applicable manufacturer.

Section 12 — Warranty Claims Procedure

Clients with MERIDIAN Priority Concierge notify MWS in writing at concierge@meridian.luxury with their full name, Purchase Agreement reference number, the affected Component, a detailed description of the issue, and photographic or video documentation where applicable. MWS will assess the report and initiate contact with the applicable manufacturer within two (2) business days.

Clients without MERIDIAN Priority Concierge are solely responsible for contacting the applicable manufacturer directly. General product support inquiries may be directed to support@meridian.luxury; however, MWS bears no responsibility for managing warranty claims for any Component without an active MERIDIAN Priority Concierge enrollment. Manufacturer contact information: High Tech Health International — www.hightechhealth.com; BlueCube — www.bluecubebaths.com | service@bluecubebaths.com; TheraLight / Aspen Live Well — www.aspenlivewell.com.

All Clients are advised to retain all original packaging materials for a minimum of thirty (30) days following delivery.

Section 13 — Limitation of Liability

To the fullest extent permitted by applicable law, Meridian Wellness Systems’ and Meridian Pacifica Holdings LLC’s total aggregate liability to any Client arising out of or relating to any purchase, service, installation, product use, or any other matter connected to the Client’s relationship with MWS shall not exceed the total amount paid by that Client to MWS in connection with the specific transaction from which the claim arises.

In no event shall Meridian Wellness Systems or Meridian Pacifica Holdings LLC be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages of any nature — including but not limited to lost profits, loss of business opportunity, property damage not directly caused by MWS’s own confirmed gross negligence, personal injury, medical expenses, or damages arising from reliance on health benefit information — regardless of whether MWS has been advised of the possibility of such damages. MWS is not a manufacturer, licensed contractor, healthcare provider, or installation company. Nothing in these Terms limits any right of the Client under non-waivable applicable consumer protection statutes.

Section 14 — Indemnification

By purchasing from Meridian Wellness Systems, the Client agrees to indemnify, defend, and hold harmless Meridian Wellness Systems, Meridian Pacifica Holdings LLC, their principals, officers, employees, representatives, and agents; the Installation Partner (153install / Complete2Install); and all manufacturer partners from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to the Client’s use or misuse of any Component; failure to comply with manufacturer instructions or safety requirements; failure to obtain medical clearance prior to use; failure to ensure site readiness; misrepresentation of any material fact; or any personal injury to the Client or any third party occurring in connection with any MWS System Component.

Section 15 — Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaiʻi, without giving effect to any choice of law or conflict of law provisions. Any dispute that cannot be resolved informally through direct communication with MWS shall be resolved by final and binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its then-current applicable rules before a single neutral arbitrator in the County of Kauaʻi, State of Hawaiʻi. All proceedings shall be conducted on an individual basis only. No Client may bring or participate in any class action, consolidated arbitration, or representative proceeding against MWS or Meridian Pacifica Holdings LLC. In consumer disputes, MWS will pay all JAMS filing and administrative fees that exceed what the Client would pay to file a comparable claim in a court of competent jurisdiction. Before initiating arbitration, you agree to provide written notice to MWS describing the dispute and your requested resolution, allowing thirty (30) calendar days for MWS to respond or cure.

Section 16 — Intellectual Property

All content on the Meridian Wellness Systems website and in MWS marketing and client-facing materials — including all brand copy, taglines, design elements, imagery, the Systems Assessment tool, the tier architecture, the MERIDIAN Priority Concierge framework, and all written descriptions — is the proprietary intellectual property of Meridian Wellness Systems and Meridian Pacifica Holdings LLC. You are granted a limited, non-exclusive, non-transferable license to access and view website content for personal, non-commercial purposes only. No content may be reproduced, copied, distributed, modified, commercially used, or scraped without prior express written consent. Product names, trademarks, and brand identifiers belonging to all referenced manufacturers are the property of their respective owners and are used by MWS for identification and descriptive purposes only.

Section 17 — Force Majeure

MWS shall not be liable for any delay or failure to fulfill its obligations where such delay or failure results from causes beyond MWS’s reasonable control — including acts of God, natural disasters, pandemic conditions, government mandates, shipping carrier disruptions, manufacturer production delays, labor disputes, supply chain interruptions, cyberattacks, or other events that could not reasonably have been anticipated. MWS will notify the Client as promptly as practicable and will use commercially reasonable efforts to fulfill obligations as soon as conditions permit.

Section 18 — Modifications to Terms

MWS reserves the right to modify these Terms at any time. Modifications are effective upon posting to https://meridian.luxury. If you continue to use our website or services after modifications are posted, you accept the updated Terms. MWS will provide written notification of material changes to clients with active orders or active MERIDIAN Priority Concierge subscriptions.

Section 19 — Entire Agreement & Severability

These Terms, together with the Medical & Health Disclaimer, Privacy Policy, Cookie Policy, Accessibility Statement, and Assumption of Risk & Liability Waiver, constitute the entire agreement between the Client and MWS and supersede all prior representations, understandings, and communications, whether written or verbal. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

Section 20 — Contact Information

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC
Website: https://meridian.luxury | General: info@meridian.luxury | Concierge: concierge@meridian.luxury | Support: support@meridian.luxury
Toll-Free: 1 (888) 768–5870 | Direct: 1 (808) 855–6505
Hours: Monday–Friday, 6:00 AM–6:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

DOCUMENT III

PRIVACY POLICY

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Introduction

Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC (“MWS,” “we,” “us,” “our”), is committed to protecting the privacy and personal information of every Client and prospective client who interacts with our website at https://meridian.luxury, completes our Systems Assessment, or engages with us in any commercial capacity. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have with respect to your information. By accessing our website or providing information to MWS, you consent to the practices described in this Policy.

2. Information We Collect

2.1 — Information You Provide Directly. When you interact with Meridian Wellness Systems through the Systems Assessment, contact forms, the Purchase Agreement process, or direct communications with our team, we may collect your full legal name, email address, phone number, shipping and billing addresses, payment and financing information, assessment responses (including goals, physical parameters, spatial considerations, and any health or lifestyle information you choose to share), Concierge consultation notes, product preferences, and purchase history. We also collect all communications between you and our team, including emails, chat records, and phone records.

2.2 — Information Collected Automatically. When you visit our website, we automatically collect technical and behavioral data including your IP address, device type and operating system, browser type, referring website, pages visited, time and date of visit, duration of visit, and clicks and interactions on our website. This information is collected through cookies, pixels, and analytics tools described in our separate Cookie Policy (Document IV).

2.3 — Payment Information. Payment and billing information is processed through secure, PCI-DSS compliant third-party payment processors. MWS does not store full payment card numbers or banking credentials on its own systems.

3. How We Use Your Information

MWS uses collected information to process and fulfill your System or Component order, including procurement, delivery scheduling, and installation coordination; to communicate with you regarding order status, delivery updates, installation scheduling, and warranty registration; to personalize your experience based on Assessment responses; to provide MERIDIAN Priority Concierge services to enrolled Clients; to contact you following Assessment completion to discuss recommendations and next steps; to send informational and, where you have not opted out, marketing communications; to improve our website and services through analytics; to comply with all applicable legal obligations; and to protect MWS and its Clients against fraudulent activity. MWS does not sell personal information to any third party for their own commercial purposes.

By completing the Systems Assessment or purchasing a Product, you consent to receive communications from the MWS Concierge team via email, phone, or text message. You may opt out of marketing communications at any time by clicking “unsubscribe” in any email or by contacting support@meridian.luxury. Please allow five (5) to ten (10) business days for removal from marketing lists.

4. Sharing Your Information

MWS shares Client personal information only as necessary to fulfill the services for which the Client has engaged us. We share information with 153install (Install by 153 / Complete2Install) for installation scheduling; with our manufacturer partners — including High Tech Health International, BlueCube, TheraLight / Aspen Live Well, Harvia, Finnleo, Thermasol, Finnish Sauna Builders, SaunaLife, Saunasnet, Almost Heaven Saunas, Sun Home, and any other manufacturer included in a Client’s order — for order processing, warranty registration, and delivery coordination; with freight carriers and logistics providers for shipping and delivery; with payment processors (including financing partners) operating under their own security frameworks; with analytics and communications service providers (such as website analytics tools and CRM platforms) who are contractually bound to use your information only as necessary to provide their services; and with any government authority or legal process where disclosure is required by applicable law.

In the event that Meridian Wellness Systems or Meridian Pacifica Holdings LLC is acquired, merged, or reorganized, your information may be transferred to the acquiring or successor entity. You will be notified of any material changes to privacy practices resulting from such a transaction.

5. Data Security

MWS implements reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL/TLS encryption for all data transmission. Payment information is processed through PCI-DSS compliant processors. Access to personal information is limited to team members who require it to perform their functions, and MWS employs appropriate access controls, training, and operational security practices.

No system of electronic data storage can be guaranteed completely secure, and MWS cannot warrant the absolute security of Client information against all unauthorized access. If you create an account, you are responsible for maintaining the confidentiality of your password and are liable for all activity conducted under your account.

6. Data Retention

MWS retains Client personal information for five (5) years following the completion of the Client’s last transaction, unless a longer period is required by applicable law or is necessary to resolve an active dispute. Clients with an active MERIDIAN Priority Concierge subscription have their personal information retained for the full duration of the active subscription, plus an administrative wind-down period of up to twelve (12) months following its conclusion or cancellation. Prospective client data from Systems Assessments that do not result in a Purchase Agreement is retained for twelve (12) months from the submission date and then deleted. You may request deletion of your personal information subject to applicable legal retention requirements by contacting info@meridian.luxury.

7. Your Privacy Rights

7.1 — Access & Correction. You have the right to request access to the personal information MWS holds about you and to request correction of any inaccurate information. Contact info@meridian.luxury to submit a request.

7.2 — Opt-Out of Marketing. You may opt out of marketing communications at any time. Please allow five (5) to ten (10) business days for processing.

7.3 — Data Deletion. You may request deletion of your personal information, subject to legal retention requirements applicable to tax obligations, warranty records, fraud prevention, and active dispute resolution.

7.4 — California Residents — CCPA & CPRA Rights. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information MWS holds about you; the right to request deletion; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information (MWS affirms it does not sell personal information); the right to limit use of sensitive personal information; and the right to non-discrimination for exercising these rights. To exercise any CCPA/CPRA right, contact info@meridian.luxury with “CCPA Request” in the subject line. MWS will respond to verified requests within forty-five (45) days as required by law.

7.5 — EU & UK Residents — GDPR Rights. If you are a resident of the European Union or United Kingdom, you have rights under the GDPR or UK GDPR, including rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Contact info@meridian.luxury for GDPR requests. You also have the right to lodge a complaint with your applicable supervisory authority. MWS relies on contract performance and legitimate interests as its primary legal bases for processing personal information.

8. Children’s Privacy

All MWS services are intended exclusively for adults aged eighteen (18) and older. MWS does not knowingly collect personal information from individuals under eighteen. If such information is identified, it will be deleted promptly.

9. Third-Party Links

Our website may contain links to third-party websites, research articles, and external resources. MWS is not responsible for the privacy practices or content of any external site and encourages Clients to review the privacy policy of any third-party site visited. Some links on our website may be affiliate links through which MWS may earn commissions; this does not affect your purchase price.

10. Policy Updates

MWS reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Clients with active orders or MERIDIAN Priority Concierge subscriptions via the email address on file. The Effective Date at the top of this document reflects the date of the most recent revision.

11. Privacy Contact

Meridian Wellness Systems / Meridian Pacifica Holdings LLC
Email: info@meridian.luxury
Phone: 1 (888) 768–5870 | 1 (808) 855–6505
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765
Response Time: Within five (5) business days

DOCUMENT IV

COOKIE POLICY

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Introduction

This Cookie Policy explains how Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC (“MWS,” “we,” “us,” “our”), uses cookies and similar tracking technologies on our website at https://meridian.luxury. It describes what these technologies are, why we use them, and what rights you have to control their use. This Cookie Policy should be read together with our Privacy Policy (Document III), which provides broader context on how we handle personal information.

By continuing to use our website after this policy has been made available to you, you consent to the placement of cookies on your device in accordance with the terms of this Policy. Where applicable law requires explicit consent before non-essential cookies are placed, we will obtain that consent through a cookie consent mechanism on our website.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to website operators about how visitors interact with their site. Cookies are not programs and cannot read data stored on your device, install software, or transmit viruses.

In addition to cookies, we may use related technologies such as web beacons (also called pixel tags or clear GIFs), which are small transparent images embedded in web pages or emails that help us understand how you interact with our content; local storage objects, which function similarly to cookies but store data in your browser’s local storage rather than as a file; and session storage, which stores data only for the duration of a browsing session and is deleted when the browser tab is closed.

3. Categories of Cookies We Use

3.1 — Strictly Necessary Cookies. These cookies are essential for our website to function properly. They enable core functionality such as security, session management, and access to protected areas of the site. Because they are strictly necessary, they cannot be disabled. These cookies do not collect personally identifiable information for marketing purposes and are placed on your device whenever you visit our website.

3.2 — Performance & Analytics Cookies. These cookies collect information about how visitors use our website — for example, which pages are visited most often, how long visitors spend on each page, and where visitors come from. This information is used in aggregate form to improve how our website works. We may use tools such as Google Analytics to collect this data. The information gathered is anonymized where possible and does not directly identify individuals. You may opt out of analytics cookies through our cookie preference center or by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

3.3 — Functional Cookies. These cookies allow our website to remember choices you make (such as your preferred language or region) and to provide enhanced, personalized features. They may also be used to provide services you have requested, such as remembering a partially completed Assessment form. Information collected by functional cookies may be anonymized and cannot track your browsing activity on other websites.

3.4 — Targeting & Marketing Cookies. These cookies are used to deliver advertising and marketing content that is more relevant to you and your interests. They may be set by MWS or by third-party advertising partners. These cookies track your browsing activity across websites and are used to build a profile of your interests so that relevant advertising can be displayed on other sites you visit. We may use tools such as Meta Pixel (Facebook), Google Ads conversion tracking, and similar platforms. You may opt out of targeted advertising by using our cookie preference center or by visiting the Digital Advertising Alliance opt-out page at optout.aboutads.info or the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

3.5 — Session Cookies vs. Persistent Cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period of time (specified in the cookie’s expiration date) or until you delete them manually. The cookies we use vary by type; specific durations are disclosed within our cookie consent tool where technically possible.

4. Third-Party Cookies

Some cookies on our website are set by third parties whose services appear on our pages. These include analytics providers, advertising networks, payment processors, and CRM platforms. Third-party cookies are governed by the respective third party’s own privacy and cookie policies. MWS does not control the placement or operation of third-party cookies and is not responsible for third-party cookie practices. We encourage you to review the privacy and cookie policies of any third-party service you interact with through our website.

Third-party services that may set cookies on our website include, but are not limited to, Google Analytics, Google Ads, Meta (Facebook), HubSpot, Typeform, and Shopify Payments. We will update this list as our use of third-party tools changes.

5. Managing Your Cookie Preferences

You have the right to accept, decline, or withdraw your consent to non-essential cookies at any time. You may manage your preferences through the following methods.

Cookie Preference Center. Where we have implemented a cookie consent tool on our website, you can access your preferences at any time by clicking the “Cookie Settings” or “Manage Preferences” link available in the footer of our website or through the cookie banner displayed on your first visit.

Browser Settings. Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to notify you when cookies are being placed. Instructions for common browsers are available at the following links: Google Chrome — support.google.com/chrome/answer/95647; Mozilla Firefox — support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences; Apple Safari — support.apple.com/guide/safari/manage-cookies-sfri11471; Microsoft Edge — support.microsoft.com/en-us/windows/delete-and-manage-cookies.

Please note that disabling certain cookies — particularly strictly necessary cookies — may significantly affect the functionality of our website and your ability to use certain features. Disabling analytics or functional cookies will not prevent you from using our website but may reduce our ability to improve your experience.

Opting Out of Analytics. You may opt out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Opting Out of Targeted Advertising. You may opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, or by adjusting your preferences in your device’s privacy settings.

6. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Because no uniform standard currently governs how websites should respond to DNT signals, MWS does not currently alter its data collection practices in response to DNT signals. We will review this position as industry standards develop.

7. Cookies & Personal Data

Some cookies collect data that, alone or in combination with other information, may constitute personal data under applicable privacy law. Where cookies process personal data, that processing is governed by our Privacy Policy (Document III) and applicable data protection law. For California residents, the use of certain tracking technologies may constitute “sharing” of personal information under the CPRA. MWS affirms that it does not sell personal information collected through cookies.

8. Updates to This Cookie Policy

MWS reserves the right to update this Cookie Policy at any time to reflect changes in our use of tracking technologies, applicable law, or industry standards. The Effective Date at the top of this document reflects the date of the most recent revision. We encourage you to review this Policy periodically. Material changes will be communicated through a notice on our website.

9. Contact

For questions about our use of cookies or to exercise your cookie-related privacy rights, contact us at:
Meridian Wellness Systems | Email: info@meridian.luxury | Phone: 1 (888) 768–5870 | Mailing: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

DOCUMENT V

ACCESSIBILITY STATEMENT

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Our Commitment to Accessibility

Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC, is committed to ensuring that our website at https://meridian.luxury and all digital client-facing materials are accessible to the broadest possible audience, including individuals with disabilities. We believe that every person who wishes to explore, evaluate, or purchase a Meridian Wellness Systems product or service should be able to do so with dignity, ease, and full access to the information and tools that define the Meridian experience.

We are actively working to ensure that our digital presence conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which represents the internationally recognized standard for digital accessibility. We view accessibility as an ongoing commitment rather than a one-time project, and we continuously evaluate and improve our website and client communications with this standard in mind.

2. Accessibility Standards & Conformance Target

Our target conformance standard is WCAG 2.1 Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make digital content more accessible to people with disabilities, including those with visual, auditory, motor, cognitive, speech, and neurological disabilities. We also aim to comply with applicable legal requirements, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act where applicable, as well as any state-level digital accessibility requirements.

Our ongoing accessibility efforts include ensuring that all non-text content — including images, icons, and graphics — carries descriptive alternative text where meaningful; that our website is navigable using a keyboard alone without requiring a mouse; that all form fields, including our Systems Assessment, include properly associated labels and error descriptions; that our color contrasts meet or exceed WCAG 2.1 Level AA minimum ratios; that our website is compatible with commonly used screen readers and assistive technologies; that all video content, where present, includes captions or transcripts; and that our page structure uses properly nested heading hierarchies to facilitate screen reader navigation.

3. Known Limitations

While we are committed to full accessibility, we recognize that some areas of our website may not yet fully conform to WCAG 2.1 Level AA in all respects. We are actively identifying and addressing these areas. If you encounter any accessibility barrier on our website or in any MWS document, we want to hear from you. Your feedback is essential to our improvement process and will be treated with the same care and intentionality we bring to every aspect of the Meridian experience.

Areas we are actively reviewing and improving include third-party tools and embedded content — such as assessment forms, financing tools, and analytics widgets — which may be subject to their own accessibility constraints. Where third-party tools create barriers, we are working with those providers to improve their accessibility and, where necessary, providing alternative means of access.

4. Alternative Access & Accommodations

We understand that digital accessibility is not one-size-fits-all. If any portion of our website or documentation is inaccessible to you, Meridian Wellness Systems is prepared to provide the same information, services, and experience through an alternative method. Our Concierge team is available to assist any prospective or current Client who requires accommodation in navigating the Systems Assessment, reviewing documentation, completing the Purchase Agreement process, or accessing any other aspect of the Meridian experience.

To request an accommodation or alternative format — including large print, plain text, audio description, or direct verbal walkthrough of any document — please contact us using the information provided in Section 7 of this Statement. We will respond promptly and work with you to ensure you have full and equal access to all MWS services and information.

5. Assistive Technology Compatibility

Our website is designed and tested for compatibility with the following assistive technologies, among others: NVDA and JAWS screen readers on Windows; VoiceOver on macOS and iOS; TalkBack on Android; keyboard-only navigation on all major browsers; high contrast display modes; and browser zoom functionality up to at least 200% without loss of content or functionality. We test our website across multiple browsers including Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge to ensure broad compatibility.

6. Client Communications & Documents

In addition to our website, MWS is committed to providing accessible client communications and legal documentation. We can provide any document in this legal package — including the Purchase Agreement, Assumption of Risk & Liability Waiver, and all other Client Agreement materials — in an accessible alternative format upon request. Contact our Concierge team to make such a request and we will prepare and deliver the appropriate format within a reasonable timeframe.

7. Feedback & Continuous Improvement

Accessibility is an ongoing commitment at Meridian Wellness Systems. We regularly review our website and digital materials against WCAG 2.1 Level AA criteria and update our practices as technology, guidelines, and client needs evolve. We welcome feedback from all users about the accessibility of our digital presence.

If you experience any difficulty accessing any part of our website, encounter an accessibility barrier in our client documentation or forms, have a suggestion for improving the accessibility of our digital experience, or require an accommodation or alternative format for any MWS content, please contact us:

Meridian Wellness Systems — Accessibility Contact
Email: info@meridian.luxury
Toll-Free: 1 (888) 768–5870
Direct: 1 (808) 855–6505
Business Hours: Monday–Friday, 6:00 AM–6:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

We aim to respond to all accessibility feedback and accommodation requests within two (2) business days. All accessibility requests are treated with the same care, discretion, and intention that defines every client interaction at Meridian Wellness Systems.

8. Third-Party Content

Our website may include content from third-party providers whose accessibility practices are outside our direct control. While we make reasonable efforts to engage with third-party providers who share our commitment to accessibility, MWS cannot guarantee the accessibility of third-party content. Where third-party tools create accessibility barriers, we will provide an accessible alternative means of obtaining the same information or completing the same function.

9. Legal Framework

This Accessibility Statement is provided in good faith and reflects MWS’s genuine commitment to equal access. Nothing in this Statement constitutes a legal warranty or guarantee of complete WCAG 2.1 conformance at all times. MWS is committed to making accessibility improvements on a continuous basis and to responding constructively to all feedback and accommodation requests.

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC
https://meridian.luxury | info@meridian.luxury | 1 (888) 768–5870
2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765 | Governing Law: State of Hawaiʻi, County of Kauaʻi | Arbitration: JAMS
This complete legal document suite is effective as of July 1, 2026.