Legal & Compliance

MERIDIAN WELLNESS SYSTEMS

Legal & Compliance

A Division of Meridian Pacifica Holdings LLC

Effective Date: July 1, 2026 | Last Revised: September 2, 2026

Website: https://meridian.luxury | General: info@meridian.luxury | Concierge: concierge@meridian.luxury | Support: support@meridian.luxury
Toll-Free: 1 (888) 768–5870 | Direct: 1 (808) 855–6505 | Hours: Monday–Friday, 6:00 AM–4:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765 | Governing Jurisdiction: State of Hawaiʻi, County of Kauaʻi

This document suite constitutes the general legal framework governing your relationship with Meridian Wellness Systems. It contains five documents: a Medical & Health Disclaimer, Terms & Conditions of Sale, Privacy Policy, Cookie Policy, and Accessibility Statement. Each client project is also governed by the signed Client Agreement, approved estimate and invoice, approved written changes, manufacturer documentation, and applicable project-specific agreements. If project-specific documents conflict with this general website framework, the applicable signed or approved project documents control to the extent permitted by law. Please read each document carefully and in full.

 

TABLE OF CONTENTS

  • Document I — Medical & Health Disclaimer
  • Document II — Terms & Conditions of Sale
  • Document III — Privacy Policy
  • Document IV — Cookie Policy
  • Document V — Accessibility Statement

 

DOCUMENT I

MEDICAL & HEALTH DISCLAIMER

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Nature of Our Services

Meridian Wellness Systems is a curated wellness environment advisory, acquisition-support, and project coordination company operating as a division of Meridian Pacifica Holdings LLC. We research, select, recommend, and help clients acquire premium wellness Components, including saunas, cold plunge systems, red light therapy products, and related equipment. We may also coordinate freight, delivery, installation preparation, qualified third-party services, and ongoing Concierge support. We are not a medical practice, healthcare provider, licensed clinical facility, architect, engineer, general contractor, licensed trade, freight carrier, or manufacturer of any medical or wellness device unless a written project agreement expressly states otherwise.

Nothing on our website, in our marketing materials, in our client communications, in the Client Portal, or in any documentation we produce constitutes medical advice, clinical diagnosis, a treatment protocol, or a substitute for guidance from a licensed physician or qualified healthcare professional. Our Wellness Environment Assessments and consultations are proprietary tools used to align recommendations with the Client's stated goals, space, preferences, and intended use. They are not medical evaluations, health screenings, or clinical assessments.

2. What We Do — And What We Do Not Do

Meridian Wellness Systems provides wellness environment advisory and concierge coordination services. We develop personalized Component recommendations; guide clients through style, design, configuration, and final selection decisions; provide available product specifications and manufacturer information; facilitate approved orders; and coordinate project information with manufacturers, distributors, carriers, and qualified third-party providers. We may also provide general information concerning wellness modalities and installation requirements.

We do not provide medical advice, medical diagnosis, or medical treatment. We do not provide health recommendations in a clinical sense, dietary guidance, or therapeutic protocols. Our assessments are not medical evaluations or medical screenings. Our recommendations are not alternatives to professional medical care, and nothing we provide should be treated as such.

3. No Medical Claims

Except where an exact product is lawfully labeled for a specific medical purpose, the wellness products recommended or facilitated by Meridian Wellness Systems are intended for general wellness and lifestyle use and are not intended to diagnose, treat, cure, prevent, or mitigate disease. Product-specific regulatory statements apply only to the exact model, configuration, market, and authorized use identified in the manufacturer's current documentation.

While scientific literature and peer-reviewed research support a range of physiological and psychological associations with infrared heat therapy, cold water immersion, and photobiomodulation, Meridian Wellness Systems makes no guarantee — expressed or implied — that any individual client will experience any specific health outcome, performance improvement, or wellness benefit. All product descriptions, benefit statements, and research references presented on our website or in our materials are provided for general informational and educational purposes only and must not be interpreted as clinical promises, individualized medical recommendations, or guarantees of results.

4. Consult Your Physician Before Use

Prior to using any product included in a Meridian Wellness Systems package, you are strongly encouraged — and in certain circumstances medically required — to consult with a licensed physician or qualified healthcare professional. This consultation is particularly important, and in many cases essential, if you have or suspect you may have any of the following conditions:

  • Cardiovascular disease, a history of myocardial infarction, or heart arrhythmia
  • Hypertension or hypotension
  • Diabetes or metabolic disorders
  • Pregnancy, the possibility of pregnancy, or current breastfeeding
  • An implanted pacemaker, defibrillator, or other electronic medical device
  • A history of seizures, photosensitive epilepsy, or neurological conditions
  • Eye conditions, light sensitivity disorders, or a history of ocular pathology
  • Skin disorders, photosensitivity, or active use of photosensitizing medications
  • Kidney disease or impaired circulation
  • Multiple Sclerosis or other autoimmune conditions
  • Recent surgical procedures, open wounds, or medical implants
  • Thyroid conditions or hormonal disorders
  • Raynaud’s syndrome or cold hypersensitivity
  • Any prescription medication affecting thermoregulation, blood pressure, circulation, or sensitivity to light or cold
  • Any chronic or acute condition for which heat, cold, or light exposure may present a risk

You are solely responsible for determining your fitness to use any product included in your Meridian Wellness Systems purchase. Meridian Wellness Systems provides no medical screening, health evaluation, or fitness determination of any kind.

5. FDA & Regulatory Status of Products

Certain products may carry regulatory registrations, listings, clearances, certifications, or third-party testing. Those designations apply only to the exact product and authorized market identified by the issuing body or manufacturer. A registration, listing, clearance, or certification does not by itself establish approval of every health statement, intended use, or outcome. Clients should review the current documentation provided for their selected Component.

Saunas, cold plunge systems, and other lifestyle equipment are generally offered as consumer wellness products unless the manufacturer expressly identifies a different lawful classification for the exact model. MERIDIAN relies on current manufacturer and third-party documentation for compliance information and does not independently certify products. Local electrical, plumbing, building, safety, or accessibility requirements may exceed manufacturer minimums.

6. Individual Results Vary

Results and experiences from using any product in a Meridian Wellness Systems package vary significantly between individuals. They depend upon a broad range of personal factors including — but not limited to — current health status, age, body composition, frequency and duration of use, pre-existing conditions, fitness level, hydration, genetics, lifestyle habits, and overall medical history. No specific outcome, physiological change, performance enhancement, or wellness improvement is guaranteed by Meridian Wellness Systems or by any manufacturer whose products appear within our offerings.

7. Children & Minors

All Meridian Wellness Systems products and services are intended exclusively for adults aged eighteen (18) years and older. No individual under the age of eighteen should use any sauna, cold plunge system, or red light therapy device included in a Meridian Wellness Systems package without explicit written medical clearance and continuous adult supervision. The physiological demands of heat immersion, cold water immersion at therapeutic temperatures, and high-intensity photobiomodulation are significant and are not appropriate for unsupervised minor use under any circumstances.

8. Emergency Procedures

If you or any user of a Meridian Wellness Systems product experiences chest pain, shortness of breath, difficulty breathing, sudden dizziness, nausea, fainting, loss of consciousness, extreme disorientation, cardiac distress, uncontrollable shivering, or any other symptom suggesting a medical emergency during or following product use — exit the device immediately, move to a safe position, and contact emergency medical services by dialing 9-1-1 without delay. Do not continue any session in the presence of any symptom that may indicate a medical emergency.

9. Acknowledgment

By purchasing or using a Component recommended or facilitated by Meridian Wellness Systems, you acknowledge that you have read and understood this Medical & Health Disclaimer, accept responsibility for safe use, will follow all manufacturer instructions and warnings, and will seek guidance from a licensed healthcare professional when appropriate.

DOCUMENT II

TERMS & CONDITIONS OF SALE

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

Section 1 — Acceptance of Terms

By accessing or using the Meridian Wellness Systems website at https://meridian.luxury, completing an MWS Assessment, submitting project information, using the Client Portal, signing a Client Agreement or Assumption of Risk & Liability Waiver, approving an estimate, or remitting payment to MWS, you — referred to throughout as 'Client,' 'Purchaser,' or 'you' — agree to the provisions applicable to that activity or transaction.

These Terms, together with the Medical & Health Disclaimer, Privacy Policy, Cookie Policy, Accessibility Statement, signed Client Agreement, approved estimate and invoice, approved written changes, manufacturer documentation, and any applicable Assumption of Risk & Liability Waiver, form the legal framework governing the Client's relationship with Meridian Wellness Systems. Project-specific documents control over general website language when they conflict, to the extent permitted by law.

These Terms supersede prior general website terms and informal representations, but they do not retroactively replace a signed Client Agreement or approved project document. MWS may amend these Terms by posting an updated version at https://meridian.luxury. Material changes affecting an active project will be communicated when required by the applicable agreement or law.

Section 2 — Definitions

The following definitions apply throughout all documents in this legal package.

“Meridian Wellness Systems,” “MWS,” “we,” “us,” or “our” refers to the company operating under the name Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC, its principals, team members, representatives, and authorized agents.

'Client,' 'Purchaser,' 'Customer,' or 'you' refers to the individual or entity that completes an Assessment, submits project information, signs a Client Agreement, approves an estimate or invoice, or purchases a System or Component through MWS.

'System' refers to the complete, client-specific collection of wellness Components identified in a MERIDIAN System Recommendation and confirmed in the Client's final approved estimate or invoice. A System may contain multiple categories of Components and may be customized for the Client's goals, space, design preferences, and project requirements.

'Component' or 'Individual Component' refers to a single wellness product, accessory, or equipment item, including a sauna, cold plunge, red light therapy product, or related item. One Component is not, by itself, a complete MERIDIAN System.

'System Recommendation' refers to MERIDIAN's client-specific recommendation document identifying proposed Components and the reasons they are suited to the Client's stated needs, space, and intended use. It is not an order, invoice, reservation, or guarantee of availability.

'Manufacturer' or 'Distributor' refers to the independent third party that produces, supplies, or distributes a selected Component. The applicable party may vary by Component and will be identified through the relevant product or project documentation.

'Third-Party Provider' refers to an independent manufacturer, distributor, carrier, delivery company, installer, electrician, plumber, contractor, architect, engineer, consultant, software provider, payment provider, or other business involved in a Client project.

'Client Agreement' refers to the signed written agreement between the Client and MWS describing the parties' responsibilities, the approved project process, and the material terms applicable to the engagement.

'Paid Invoice Confirmation' refers to MWS's written confirmation that the approved estimate has become the system invoice and that payment in full has been received, verified, and cleared. MWS will separately confirm the beginning and end of the contractual seventy-two (72) hour review period.

'Assessment' or 'Systems Assessment' refers to MWS's proprietary intake questionnaire and related project information used to inform recommendations. This may include Client-provided goals, preferences, photographs, videos, measurements, plans, access information, intended use, and site conditions. The Assessment is not a medical evaluation, health screening, field measurement, engineering review, or clinical assessment.

“MERIDIAN Priority Concierge” refers to the optional post-purchase protection and support service offered by MWS, providing ongoing warranty liaison, claim support, replacement coordination, and long-term client support for each Component for which the service has been activated.

Section 3 — Assessment, Client Information & Qualification

MWS operates a curated, client-specific engagement model. Prospective Clients may be required to complete the MWS Systems Assessment and provide photographs, videos, measurements, plans, property information, access details, preferences, and other project information before recommendations are finalized. Recommendations are based on the information made available to MWS.

The Client is responsible for ensuring that all submitted information is accurate, complete, current, and lawfully shared. Remote review does not replace field verification by a qualified professional. The Client must promptly disclose changes to dimensions, site conditions, utilities, access, intended use, or project requirements. Corrected or changed information may require revised recommendations, selections, pricing, delivery arrangements, or scheduling.

Completion of an Assessment does not constitute an order, product reservation, guarantee of service, or commitment by MWS to enter a transaction. By submitting an Assessment or inquiry, the Client authorizes MWS to contact the Client regarding recommendations and the requested project. Marketing communications and consent to receive automated text messages are governed separately where required by law.

Section 4 — Recommendations, Product Information & Final Selections

MWS curates complete in-home wellness Systems and Individual Components from selected independent manufacturers and distributors. MERIDIAN determines its recommendation using the Client's stated goals, space, intended use, design preferences, budget considerations, and project information.

The MERIDIAN System Recommendation identifies the Components proposed for the Client. After reviewing the recommendation, the Client may submit questions or requested changes. MERIDIAN then guides and directs the Client through applicable style, design, finish, configuration, and customization decisions.

When a Client asks MERIDIAN to select style or design details on the Client's behalf, MERIDIAN may request additional information concerning the surrounding space, functional needs, aesthetic preferences, and desired result, together with current photographs or videos.

The Client must review and approve the final Component selections, sizes, configurations, finishes, accessories, quantities, and project details before an estimate is finalized. MWS will not place an order solely on the basis of a preliminary recommendation or an unapproved selection.

Product descriptions, images, dimensions, materials, features, performance information, certifications, and manufacturer statements are provided for general informational purposes. The exact products and inclusions for a Client project are those identified in the final approved estimate or invoice. Natural material, production, screen, and photography variations may affect appearance and are not necessarily defects.

MWS makes reasonable efforts to present current product information. Manufacturers and distributors may change specifications, materials, dimensions, features, availability, lead times, warranty terms, and pricing. MWS cannot guarantee availability until the applicable third party accepts the order. If a material pre-order change occurs, MWS will communicate the available information and next steps to the Client.

Section 5 — Pricing, Payment & Fees

Component Pricing and MERIDIAN Compensation. All pricing is presented in United States Dollars (USD). The price of Components shown in a final estimate or invoice may incorporate MERIDIAN's compensation for research, recommendation development, sourcing, acquisition support, ordering, communication, and Concierge coordination. This compensation is incorporated into Component pricing and may not appear as a separate line item. Only a project-specific written estimate or invoice constitutes project pricing.

Estimate Approval and Full Payment. After final selections and shipping information are confirmed, MWS will prepare the Client's final estimate. The Client must review and approve the estimate before it becomes the system invoice. The system invoice must be paid in full before the contractual seventy-two (72) hour review period begins. MWS will not place any manufacturer or distributor order during that review period.

Estimate Validity and Changes. Estimates remain subject to their stated validity period, product availability, manufacturer or distributor confirmation, taxes, freight confirmation, and Client-requested changes. An unpaid invoice does not reserve inventory or guarantee pricing. Partial payment, if accepted in writing, does not authorize order placement or begin the review period unless MWS expressly confirms otherwise in writing.

Payment Methods. Available payment methods and instructions will be identified on the applicable invoice. Funds must be received, cleared, and verified before payment is considered complete.

Payment Processing. Any disclosed payment-processing charge, financing cost, bank fee, or returned-payment charge will be identified before the applicable transaction is completed and will be handled in accordance with the invoice and applicable law.

Taxes. Applicable sales, use, excise, or similar taxes will be included or separately identified as shown in the final estimate or invoice. The Client remains responsible for taxes, duties, assessments, or government charges not collected by MWS when the law places that responsibility on the Client.

Additional Project Charges. Unless expressly included in writing, electrical work, plumbing, local delivery, placement, site preparation, structural work, permitting, inspections, storage, redelivery, and installation-related services are not included in the primary system invoice. These requirements are developed and invoiced during Installation Preparation or through the applicable Third-Party Provider.

Section 6 — Final Approval, Payment & Order Placement

The standard process is: delivery of the MERIDIAN System Recommendation; Client review and requested changes; review of style and customization options; a required Concierge consultation when needed to finalize those decisions; confirmation of final selections, shipping information, and delivery details; execution of the Client Agreement; approval of the final estimate; conversion of the approved estimate into the system invoice; and payment of that invoice in full.

After payment in full has been received and verified, MWS will confirm the beginning and end of the contractual seventy-two (72) hour review period. The Client must report any discrepancy or requested change immediately. No manufacturer or distributor order will be submitted during the review period. After the review period is complete, MWS may place the approved orders on the Client's behalf. The Client Agreement does not require notarization unless MWS expressly states otherwise in writing or applicable law requires it.

Section 7 — Shipping, Freight, Delivery & Project Updates

MWS will make reasonable efforts to obtain shipping and freight charges before issuing the primary system invoice. When confirmed in time, those charges may be included in the primary invoice. When they cannot be confirmed before invoicing, MWS may issue a separate shipping or freight invoice shortly after order placement, and that invoice is due immediately upon receipt. Shipping and freight do not necessarily include local delivery, unloading, placement, inside delivery, storage, assembly, installation, or debris removal unless stated in writing.

Components may be produced and shipped from different locations and will often arrive at different times. Lead times and delivery dates are estimates, not guarantees. The Client should not be concerned if several weeks pass without direct email during manufacturer production or transit. MWS will update the Client Portal with available order, shipping, and delivery notes and will contact the Client when action, coordination, or new information is required.

The Client must provide accurate shipping and delivery information; disclose road, gate, driveway, elevator, stairway, doorway, weight, and site-access limitations; maintain a safe and accessible receiving location; and ensure an authorized adult is present when required. The Client must inspect each shipment promptly, note visible damage or shortage on the carrier documentation, photograph the product and packaging, preserve all packaging, and report visible damage or shortage to MWS as soon as possible, preferably within forty-eight (48) hours.

MWS primarily serves Clients within the contiguous forty-eight (48) United States. Projects in Hawaiʻi, Alaska, United States territories, or international locations are subject to written availability confirmation and may involve additional freight, customs, tax, permitting, or service limitations. Storage, rerouting, redelivery, limited-access, and failed-delivery charges caused by inaccurate information, an unprepared site, or Client delay may be the Client's responsibility.

Section 8 — Installation Preparation & Third-Party Coordination

After order placement, MWS coordinates Installation Preparation using the final configuration, manufacturer documentation, Client-provided site information, and anticipated delivery schedule. This phase may include system layout, electrical requirements, plumbing and drainage requirements, ventilation, equipment clearances, foundation or flooring preparation, delivery access, assembly requirements, and contractor scheduling.

MWS may introduce, communicate with, schedule, or coordinate independent manufacturers, distributors, carriers, delivery teams, installers, electricians, plumbers, contractors, architects, engineers, and other providers. Unless a written agreement states otherwise, these parties are independent businesses and are responsible for their own licensing, insurance, pricing, scope, work, schedules, warranties, and conduct. MERIDIAN coordination does not guarantee a Third-Party Provider's performance or availability.

Electrical, plumbing, local delivery, placement, site preparation, structural work, permits, inspections, assembly, and other installation-related services are established and invoiced during Installation Preparation unless expressly included in the primary invoice. Regulated work must be performed by appropriately qualified, licensed, and insured professionals where required. The Client and property owner remain responsible for permits, approvals, utility capacity, field measurements, code compliance, site readiness, and safe access unless a signed scope expressly assigns a responsibility to MWS. Manufacturer documents are not architectural or engineering plans.

Section 9 — Review Period, Cancellations, Modifications & Refunds

Contractual Review Period. The seventy-two (72) hour review period begins only after the final system invoice has been paid in full and MWS confirms its start in writing. MWS will not submit manufacturer or distributor orders during this period. A cancellation or modification request received during the review period will be handled under the signed Client Agreement, the applicable invoice, and non-waivable law. This contractual review period is not a representation that every transaction qualifies for a separate statutory cooling-off right.

Order Placement. Once the review period ends, MWS may submit the approved orders on the Client's behalf. From that point forward, cancellation, modification, exchange, or return may be unavailable or may be conditioned on the approval and policies of the applicable Manufacturer, Distributor, carrier, or other Third-Party Provider.

Post-Order Costs. The Client is responsible for non-refundable costs and commitments incurred for the approved project after order placement, including product costs, customizations, manufacturer or distributor cancellation charges, restocking fees, shipping and freight, return freight, storage, rerouting, redelivery, payment-processing expenses, professional-service commitments, and other third-party costs. MWS cannot guarantee that a third party will approve a cancellation or modification.

Refunds. Any approved refund is limited to amounts actually recovered or remaining after all applicable non-refundable costs, fees, commitments, authorized services, and contractual deductions. Manufacturer, distributor, carrier, and other third-party policies apply to the extent stated in the Client Agreement or project documents. Nothing in this section limits a right that cannot lawfully be waived.

Installed or Used Products. A Component that has been assembled, installed, connected, energized, filled, used, or placed into its intended operational position may be ineligible for return except where the applicable written warranty, Client Agreement, or non-waivable law provides otherwise.

Custom and Special-Order Components. Products ordered in a custom configuration, finish, size, color, material, or specification may become non-cancellable and non-refundable upon order placement. The controlling terms will be identified in the Client Agreement, approved estimate or invoice, and applicable third-party policy.

Section 10 — Manufacturer Warranties

Each Component is generally covered by the written warranty offered by its Manufacturer or Distributor. MWS is an advisory, acquisition-support, and coordination company and does not independently manufacture or warrant a Component unless a written project document expressly states otherwise. Warranty terms can change and apply only to the exact model and purchase identified in the current warranty documentation.

The Client should review and retain all warranty documentation, proof of purchase, model and serial information, delivery records, photographs, and maintenance records and should complete any required registration promptly. Coverage may depend on proper installation, intended use, maintenance, water quality, electrical conditions, environment, and timely reporting.

Warranty coverage may exclude labor, travel, diagnostic charges, removal, reinstallation, shipping, freight, consumables, cosmetic variation, normal wear, misuse, unauthorized modification, improper installation, or damage caused by site conditions. The applicable Manufacturer or Distributor determines claim eligibility under its written warranty.

MWS may assist with locating warranty information and coordinating communication. MWS does not control or guarantee a Manufacturer's or Distributor's decision, response time, remedy, replacement availability, or service schedule.

Warranty information for the selected Components will be provided or made available through the applicable product or project documentation. Clients without active MERIDIAN Priority Concierge coverage remain responsible for managing claims directly with the applicable Manufacturer or Distributor.

Section 11 — MERIDIAN Priority Concierge

MERIDIAN Priority Concierge is MWS’s optional post-purchase protection and support service, available for each individual Component in a Client’s System. It is not included in the price of any System or Individual Component and must be enrolled in separately for each Component the Client wishes to cover.

For each enrolled Component, MWS serves as the Client’s personal liaison for all warranty communications, defect reports, replacement coordination, extended warranty enrollment, and manufacturer service interactions. MWS initiates warranty claims on the Client’s behalf, manages all manufacturer communications throughout the resolution process, coordinates any required component replacement or service visits, and keeps the Client informed at every step.

Enrollment Window. MERIDIAN Priority Concierge may be added to any Component at the time of purchase or at any time within three hundred sixty-five (365) calendar days of that Component’s confirmed order placement date. After 365 days, enrollment closes permanently. No exceptions.

Pricing — Complete System Coverage:

  • Standard Enrollment (within 90 days of confirmed order placement): $2,000 for the initial two (2) year term; $1,000 per year annual renewal thereafter.
  • Late Enrollment (91–365 days): $3,000 for the initial two (2) year term; $1,000 per year annual renewal thereafter.

Pricing — Individual Component Coverage (per component):

  • Standard Enrollment (within 90 days): $850 per component for the initial two (2) year term; $500 per component per year annual renewal thereafter.
  • Late Enrollment (91–365 days): $1,000 per component for the initial two (2) year term; $500 per component per year annual renewal thereafter.

Annual renewal invoices will be issued at least thirty (30) days before each renewal date. The Client must notify MWS in writing prior to the renewal date to cancel. Clients have a ninety (90) day window from the conclusion of the current coverage term to renew at standard rates; late renewal pricing applies after this window. MERIDIAN Priority Concierge enrollment fees are non-refundable once activated and confirmed by MWS. No partial or pro-rated refund will be issued for early cancellation except in the limited circumstance where MWS is demonstrably unable to perform its obligations due to a cause within MWS’s direct control that is not cured within thirty (30) calendar days of written notice.

Clients who do not activate MERIDIAN Priority Concierge for a given Component are solely responsible for managing all warranty claims, defect reports, and manufacturer service communications for that Component directly with the applicable manufacturer.

Section 12 — Warranty Claims & Support Procedure

Clients with active MERIDIAN Priority Concierge coverage may report an issue through the Client Portal or by writing to concierge@meridian.luxury with their full name, project reference, affected Component, model and serial information when available, a detailed description, and photographs or video. MWS will review the submission and begin appropriate manufacturer or distributor communication within a commercially reasonable period.

Clients without active MERIDIAN Priority Concierge coverage are responsible for contacting the applicable Manufacturer or Distributor directly. General product-support inquiries may be directed to support@meridian.luxury, but general assistance does not create an obligation for MWS to manage a warranty claim. Current third-party contact information will be provided through product documentation or upon request.

All Clients should retain original packaging until each Component has been fully inspected and any carrier or manufacturer reporting period has expired. Packaging may be required for a damage claim, return, replacement, or warranty shipment.

Section 13 — Limitation of Liability

To the fullest extent permitted by applicable law, Meridian Wellness Systems’ and Meridian Pacifica Holdings LLC’s total aggregate liability to any Client arising out of or relating to any purchase, service, installation, product use, or any other matter connected to the Client’s relationship with MWS shall not exceed the total amount paid by that Client to MWS in connection with the specific transaction from which the claim arises.

In no event shall Meridian Wellness Systems or Meridian Pacifica Holdings LLC be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages of any nature — including but not limited to lost profits, loss of business opportunity, property damage not directly caused by MWS’s own confirmed gross negligence, personal injury, medical expenses, or damages arising from reliance on health benefit information — regardless of whether MWS has been advised of the possibility of such damages. MWS is not a manufacturer, licensed contractor, healthcare provider, or installation company. Nothing in these Terms limits any right of the Client under non-waivable applicable consumer protection statutes.

Section 14 — Indemnification

To the fullest extent permitted by applicable law, the Client agrees to indemnify, defend, and hold harmless Meridian Wellness Systems, Meridian Pacifica Holdings LLC, and their respective principals, officers, employees, representatives, and authorized agents from third-party claims, losses, liabilities, damages, costs, and reasonable attorneys’ fees arising from the Client’s misuse of a Component; failure to follow manufacturer instructions or safety requirements; failure to obtain appropriate medical guidance; inaccurate project or site information; failure to ensure site readiness or code compliance; unauthorized modification; or injury or damage caused by the Client’s acts or omissions. This provision does not require indemnification for liability that applicable law does not permit MWS to transfer.

Section 15 — Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Hawaiʻi, without giving effect to any choice of law or conflict of law provisions. Any dispute that cannot be resolved informally through direct communication with MWS shall be resolved by final and binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) under its then-current applicable rules before a single neutral arbitrator in the County of Kauaʻi, State of Hawaiʻi. All proceedings shall be conducted on an individual basis only. No Client may bring or participate in any class action, consolidated arbitration, or representative proceeding against MWS or Meridian Pacifica Holdings LLC. In consumer disputes, MWS will pay all JAMS filing and administrative fees that exceed what the Client would pay to file a comparable claim in a court of competent jurisdiction. Before initiating arbitration, you agree to provide written notice to MWS describing the dispute and your requested resolution, allowing thirty (30) calendar days for MWS to respond or cure.

Section 16 — Intellectual Property

All content on the Meridian Wellness Systems website and in MWS marketing and client-facing materials — including all brand copy, taglines, design elements, imagery, the Systems Assessment tool, the tier architecture, the MERIDIAN Priority Concierge framework, and all written descriptions — is the proprietary intellectual property of Meridian Wellness Systems and Meridian Pacifica Holdings LLC. You are granted a limited, non-exclusive, non-transferable license to access and view website content for personal, non-commercial purposes only. No content may be reproduced, copied, distributed, modified, commercially used, or scraped without prior express written consent. Product names, trademarks, and brand identifiers belonging to all referenced manufacturers are the property of their respective owners and are used by MWS for identification and descriptive purposes only.

Section 17 — Force Majeure

MWS shall not be liable for any delay or failure to fulfill its obligations where such delay or failure results from causes beyond MWS’s reasonable control — including acts of God, natural disasters, pandemic conditions, government mandates, shipping carrier disruptions, manufacturer production delays, labor disputes, supply chain interruptions, cyberattacks, or other events that could not reasonably have been anticipated. MWS will notify the Client as promptly as practicable and will use commercially reasonable efforts to fulfill obligations as soon as conditions permit.

Section 18 — Modifications to Terms

MWS reserves the right to modify these Terms at any time. Modifications are effective upon posting to https://meridian.luxury. If you continue to use our website or services after modifications are posted, you accept the updated Terms. MWS will provide written notification of material changes to clients with active orders or active MERIDIAN Priority Concierge subscriptions.

Section 19 — Entire Agreement & Severability

These Terms, together with the Medical & Health Disclaimer, Privacy Policy, Cookie Policy, Accessibility Statement, and Assumption of Risk & Liability Waiver, constitute the entire agreement between the Client and MWS and supersede all prior representations, understandings, and communications, whether written or verbal. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

Section 20 — Contact Information

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC
Website: https://meridian.luxury | General: info@meridian.luxury | Concierge: concierge@meridian.luxury | Support: support@meridian.luxury
Toll-Free: 1 (888) 768–5870 | Direct: 1 (808) 855–6505
Hours: Monday–Friday, 6:00 AM–6:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

DOCUMENT III

PRIVACY POLICY

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Introduction

Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC (“MWS,” “we,” “us,” “our”), is committed to protecting the privacy and personal information of every Client and prospective client who interacts with our website at https://meridian.luxury, completes our Systems Assessment, or engages with us in any commercial capacity. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, with whom we share it, how long we retain it, and what rights you have with respect to your information. By accessing our website or providing information to MWS, you consent to the practices described in this Policy.

2. Information We Collect

2.1 — Information You Provide Directly. When you interact with MWS through an Assessment, contact form, Concierge consultation, Client Agreement, Client Portal, invoice, or direct communication, we may collect your name, contact information, billing and shipping addresses, payment-related information, assessment responses, preferences, purchase history, consultation notes, project communications, photographs, videos, measurements, floor plans, property and access information, utility information, installation details, and wellness or lifestyle information you voluntarily choose to share. Please do not submit unnecessary medical records or sensitive health information.

2.2 — Information Collected Automatically. When you visit our website, we automatically collect technical and behavioral data including your IP address, device type and operating system, browser type, referring website, pages visited, time and date of visit, duration of visit, and clicks and interactions on our website. This information is collected through cookies, pixels, and analytics tools described in our separate Cookie Policy (Document IV).

2.3 — Payment Information. Payment and billing information is processed through secure, PCI-DSS compliant third-party payment processors. MWS does not store full payment card numbers or banking credentials on its own systems.

3. How We Use Your Information

MWS uses collected information to develop and refine recommendations; prepare estimates and invoices; facilitate orders; coordinate manufacturers, distributors, freight, delivery, installation preparation, and qualified third-party services; maintain Client Portal records; provide order and project updates; support warranties and MERIDIAN Priority Concierge; respond to requests; improve our website and services; comply with legal obligations; and protect MWS, Clients, and service providers from fraud or misuse. MWS does not sell personal information for money.

MWS may send communications reasonably necessary to respond to an inquiry, develop a recommendation, administer the Client Portal, fulfill a transaction, coordinate a project, or provide support. Marketing messages, automated texts, and similar communications are sent only as permitted by applicable law and may be opted out of using the instructions provided in the message or by contacting support@meridian.luxury. Opting out of marketing does not prevent essential project or transaction communications.

4. Sharing Your Information

MWS shares personal and project information only as reasonably necessary to provide requested services, administer the website and Client Portal, protect legal rights, or comply with law. Recipients may include Manufacturers, Distributors, carriers, delivery companies, installers, electricians, plumbers, contractors, architects, engineers, payment and financing providers, website and e-commerce providers, Client Portal and CRM providers, form and communications providers, analytics and security providers, professional advisers, and government authorities. Each recipient may process information under its own applicable terms and privacy practices.

In the event that Meridian Wellness Systems or Meridian Pacifica Holdings LLC is acquired, merged, or reorganized, your information may be transferred to the acquiring or successor entity. You will be notified of any material changes to privacy practices resulting from such a transaction.

5. Data Security

MWS implements reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses SSL/TLS encryption for all data transmission. Payment information is processed through PCI-DSS compliant processors. Access to personal information is limited to team members who require it to perform their functions, and MWS employs appropriate access controls, training, and operational security practices.

No system of electronic data storage can be guaranteed completely secure, and MWS cannot warrant the absolute security of Client information against all unauthorized access. If you create an account, you are responsible for maintaining the confidentiality of your password and are liable for all activity conducted under your account.

6. Data Retention

MWS retains personal and project information for as long as reasonably necessary to complete the engagement, provide support, administer warranties or MERIDIAN Priority Concierge, comply with tax and legal obligations, maintain transaction records, resolve disputes, and enforce agreements. Retention periods vary by record type and applicable law. A deletion request may be limited where continued retention is legally permitted or required.

7. Your Privacy Rights

7.1 — Access & Correction. You have the right to request access to the personal information MWS holds about you and to request correction of any inaccurate information. Contact info@meridian.luxury to submit a request.

7.2 — Opt-Out of Marketing. You may opt out of marketing communications at any time. Please allow five (5) to ten (10) business days for processing.

7.3 — Data Deletion. You may request deletion of your personal information, subject to legal retention requirements applicable to tax obligations, warranty records, fraud prevention, and active dispute resolution.

7.4 — California Residents — CCPA & CPRA Rights. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information MWS holds about you; the right to request deletion; the right to correct inaccurate information; the right to opt out of the sale or sharing of personal information (MWS affirms it does not sell personal information); the right to limit use of sensitive personal information; and the right to non-discrimination for exercising these rights. To exercise any CCPA/CPRA right, contact info@meridian.luxury with “CCPA Request” in the subject line. MWS will respond to verified requests within forty-five (45) days as required by law.

7.5 — EU & UK Residents — GDPR Rights. If you are a resident of the European Union or United Kingdom, you have rights under the GDPR or UK GDPR, including rights of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. Contact info@meridian.luxury for GDPR requests. You also have the right to lodge a complaint with your applicable supervisory authority. MWS relies on contract performance and legitimate interests as its primary legal bases for processing personal information.

8. Children’s Privacy

All MWS services are intended exclusively for adults aged eighteen (18) and older. MWS does not knowingly collect personal information from individuals under eighteen. If such information is identified, it will be deleted promptly.

9. Third-Party Links

Our website and Client Portal may contain links to third-party websites, product pages, research, and external resources. MWS does not control third-party content, availability, accessibility, security, or privacy practices. Any affiliate or compensated relationship will be disclosed where required by law.

10. Policy Updates

MWS reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Clients with active orders or MERIDIAN Priority Concierge subscriptions via the email address on file. The Effective Date at the top of this document reflects the date of the most recent revision.

11. Privacy Contact

Meridian Wellness Systems / Meridian Pacifica Holdings LLC
Email: info@meridian.luxury
Phone: 1 (888) 768–5870 | 1 (808) 855–6505
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765
Response Time: Within five (5) business days

DOCUMENT IV

COOKIE POLICY

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Introduction

This Cookie Policy explains how Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC (“MWS,” “we,” “us,” “our”), uses cookies and similar tracking technologies on our website at https://meridian.luxury. It describes what these technologies are, why we use them, and what rights you have to control their use. This Cookie Policy should be read together with our Privacy Policy (Document III), which provides broader context on how we handle personal information.

By continuing to use our website after this policy has been made available to you, you consent to the placement of cookies on your device in accordance with the terms of this Policy. Where applicable law requires explicit consent before non-essential cookies are placed, we will obtain that consent through a cookie consent mechanism on our website.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work efficiently, to improve user experience, and to provide information to website operators about how visitors interact with their site. Cookies are not programs and cannot read data stored on your device, install software, or transmit viruses.

In addition to cookies, we may use related technologies such as web beacons (also called pixel tags or clear GIFs), which are small transparent images embedded in web pages or emails that help us understand how you interact with our content; local storage objects, which function similarly to cookies but store data in your browser’s local storage rather than as a file; and session storage, which stores data only for the duration of a browsing session and is deleted when the browser tab is closed.

3. Categories of Cookies We Use

3.1 — Strictly Necessary Cookies. These cookies are essential for our website to function properly. They enable core functionality such as security, session management, and access to protected areas of the site. Because they are strictly necessary, they cannot be disabled. These cookies do not collect personally identifiable information for marketing purposes and are placed on your device whenever you visit our website.

3.2 — Performance & Analytics Cookies. These technologies help us understand website traffic, page use, referral sources, and performance so we can improve the website and Client experience. We may use analytics providers that process device and usage information under their own terms. Where required, non-essential analytics technologies will be used only after the applicable consent choice.

3.3 — Functional Cookies. These cookies allow our website to remember choices you make (such as your preferred language or region) and to provide enhanced, personalized features. They may also be used to provide services you have requested, such as remembering a partially completed Assessment form. Information collected by functional cookies may be anonymized and cannot track your browsing activity on other websites.

3.4 — Targeting & Marketing Cookies. These technologies may be used to measure campaigns, limit repeated advertising, or present more relevant content. They may be set by MWS or approved advertising providers. Where applicable law requires consent or an opt-out mechanism, MWS will provide the applicable choice through the website's cookie or privacy controls.

3.5 — Session Cookies vs. Persistent Cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period of time (specified in the cookie’s expiration date) or until you delete them manually. The cookies we use vary by type; specific durations are disclosed within our cookie consent tool where technically possible.

4. Third-Party Cookies

Some technologies on our website or Client Portal are provided by independent e-commerce, payment, analytics, advertising, forms, communications, security, or CRM providers. Their technologies and data practices are governed by their own privacy notices and contractual terms.

Third-party providers may change as our website and operations evolve. The cookie consent tool or privacy controls, when available, provide the most current categories and choices associated with technologies detected on the site.

5. Managing Your Cookie Preferences

You have the right to accept, decline, or withdraw your consent to non-essential cookies at any time. You may manage your preferences through the following methods.

Cookie Preference Center. Where we have implemented a cookie consent tool on our website, you can access your preferences at any time by clicking the “Cookie Settings” or “Manage Preferences” link available in the footer of our website or through the cookie banner displayed on your first visit.

Browser Settings. Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to notify you when cookies are being placed. Instructions for common browsers are available at the following links: Google Chrome — support.google.com/chrome/answer/95647; Mozilla Firefox — support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences; Apple Safari — support.apple.com/guide/safari/manage-cookies-sfri11471; Microsoft Edge — support.microsoft.com/en-us/windows/delete-and-manage-cookies.

Please note that disabling certain cookies — particularly strictly necessary cookies — may significantly affect the functionality of our website and your ability to use certain features. Disabling analytics or functional cookies will not prevent you from using our website but may reduce our ability to improve your experience.

Opting Out of Analytics. You may opt out of Google Analytics data collection by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

Opting Out of Targeted Advertising. You may opt out of interest-based advertising through the Digital Advertising Alliance at optout.aboutads.info, the Network Advertising Initiative at optout.networkadvertising.org, or by adjusting your preferences in your device’s privacy settings.

6. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals to websites. Because no uniform standard currently governs how websites should respond to DNT signals, MWS does not currently alter its data collection practices in response to DNT signals. We will review this position as industry standards develop.

7. Cookies & Personal Data

Some cookies collect data that, alone or in combination with other information, may constitute personal data under applicable privacy law. Where cookies process personal data, that processing is governed by our Privacy Policy (Document III) and applicable data protection law. For California residents, the use of certain tracking technologies may constitute “sharing” of personal information under the CPRA. MWS affirms that it does not sell personal information collected through cookies.

8. Updates to This Cookie Policy

MWS reserves the right to update this Cookie Policy at any time to reflect changes in our use of tracking technologies, applicable law, or industry standards. The Effective Date at the top of this document reflects the date of the most recent revision. We encourage you to review this Policy periodically. Material changes will be communicated through a notice on our website.

9. Contact

For questions about our use of cookies or to exercise your cookie-related privacy rights, contact us at:
Meridian Wellness Systems | Email: info@meridian.luxury | Phone: 1 (888) 768–5870 | Mailing: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

DOCUMENT V

ACCESSIBILITY STATEMENT

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC | Effective Date: July 1, 2026

1. Our Commitment to Accessibility

Meridian Wellness Systems, a division of Meridian Pacifica Holdings LLC, is committed to ensuring that our website at https://meridian.luxury and all digital client-facing materials are accessible to the broadest possible audience, including individuals with disabilities. We believe that every person who wishes to explore, evaluate, or purchase a Meridian Wellness Systems product or service should be able to do so with dignity, ease, and full access to the information and tools that define the Meridian experience.

We use the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA as our current accessibility target and treat accessibility as an ongoing process. Because websites, content, and third-party tools change, this statement describes our objective and continuing efforts rather than a guarantee that every page or feature conforms at all times.

2. Accessibility Standards & Conformance Target

Our current target is WCAG 2.2 Level AA, published by the World Wide Web Consortium (W3C). We also seek to address applicable accessibility requirements. The legal application of particular statutes or standards may vary by content, service, location, and circumstance.

Our accessibility work may include meaningful alternative text, keyboard navigation, labeled form controls, readable color contrast, logical heading structure, captions or transcripts where appropriate, scalable text, and compatibility improvements for commonly used assistive technologies.

3. Known Limitations

Some areas of our website or Client Portal may not yet fully meet our accessibility target, particularly where content, embedded services, or third-party tools are outside our direct control. If you encounter a barrier, please contact us so we can assist and evaluate an appropriate improvement or alternative method of access.

Areas we are actively reviewing and improving include third-party tools and embedded content — such as assessment forms, financing tools, and analytics widgets — which may be subject to their own accessibility constraints. Where third-party tools create barriers, we are working with those providers to improve their accessibility and, where necessary, providing alternative means of access.

4. Alternative Access & Accommodations

If any portion of our website, Client Portal, or documentation is inaccessible to you, MWS will make reasonable efforts to provide the same information or service through an alternative method. Our Concierge team can assist with an Assessment, recommendation, Client Agreement, invoice, or other client-facing material.

To request an accommodation or alternative format — including large print, plain text, audio description, or direct verbal walkthrough of any document — please contact us using the information provided in Section 7 of this Statement. We will respond promptly and work with you to ensure you have full and equal access to all MWS services and information.

5. Assistive Technology Compatibility

Web experiences can vary across browsers, devices, operating systems, and assistive technologies. MWS seeks to support current versions of widely used browsers and assistive technologies and welcomes reports of compatibility problems so that we can investigate and provide an alternative where reasonably possible.

6. Client Communications & Documents

MWS is committed to providing accessible client communications and legal documentation. Upon request, we will make reasonable efforts to provide a Client Agreement, recommendation, invoice, or other project material in an appropriate alternative format.

7. Feedback & Continuous Improvement

Accessibility is an ongoing commitment. We periodically review our website and digital materials against our current accessibility target and update our practices as technology, standards, and client needs evolve. We welcome feedback.

If you experience any difficulty accessing any part of our website, encounter an accessibility barrier in our client documentation or forms, have a suggestion for improving the accessibility of our digital experience, or require an accommodation or alternative format for any MWS content, please contact us:

Meridian Wellness Systems — Accessibility Contact
Email: info@meridian.luxury
Toll-Free: 1 (888) 768–5870
Direct: 1 (808) 855–6505
Business Hours: Monday–Friday, 6:00 AM–6:00 PM HST
Mailing Address: 2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765

We aim to acknowledge accessibility feedback and accommodation requests promptly and to work in good faith toward a reasonable response or alternative method of access.

8. Third-Party Content

Our website may include content from third-party providers whose accessibility practices are outside our direct control. While we make reasonable efforts to engage with third-party providers who share our commitment to accessibility, MWS cannot guarantee the accessibility of third-party content. Where third-party tools create accessibility barriers, we will provide an accessible alternative means of obtaining the same information or completing the same function.

9. Legal Framework

This Accessibility Statement is provided in good faith and reflects MWS's commitment to equal access. It is not a warranty of complete or uninterrupted WCAG conformance. MWS will continue to evaluate improvements and respond constructively to accessibility feedback.

 

Meridian Wellness Systems | A Division of Meridian Pacifica Holdings LLC
https://meridian.luxury | info@meridian.luxury | 1 (888) 768–5870
2-3675 Kaumualii Hwy, #136, Lawa’i, HI 96765 | Governing Law: State of Hawaiʻi, County of Kauaʻi | Arbitration: JAMS
This complete legal document suite is effective as of July 1, 2026 and was last revised September 2, 2026.